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WorksheetsAU League of Legends Round 1
Total questions: 15
Worksheet time: 15mins
When performing Dynamic hold release for eligible transaction, what reason should we select when the release is prompted by the Step Up?
Customer Courtesy
Confirmed pick up plus 3 days
Other
MAS + 7 days
Mr. Vega is contacting PayPal regarding a payment that is showing "Pending" on his end and " Uncleared" on the teammate's end. Mr. Vega would like to know if he can ship the item. How would you respond?
Yes, as the funds are sure to clear
Yes, its safe for Ms. Smith to ship the item and just wait for the funds till the funds get cleared.
No, its best to wait until the eCheck clears before shipping the item.
No. Do not ship the item as the payment will not push through
True or False. One Off Holds are placed by the system if the payment was originally unclaimed. The payment will complete once the seller’s email is confirmed.
True
False
RMO. Mr. Vega is calling about the transaction he is trying to send, upon checking in your compass the transaction is hit by risk with potential override available and no suspicious activity noticed in the account. To help Mr. Vega what will you do?
Use the CARE flow in Compass and see if an override can be done
Run Step Up and when Mr. Vega pass advice to redo the transaction.
Advise Mr. Smith to wait for 24-48 hrs. and try sending the processing the transaction again.
Advise the customer to change browser
This is where we can see all transaction attempts of the customer being declined by risk.
Transactions > Payment Issues > Payment Attempt
Transactions > CC transaction log
Activity log > Payment Issue
Activity log > Payment Issue
In Compass Tool, you will see in CC TXN Log that under "Auth Status" for the "Auth Reversal" it will say "Internal decline" and that under "Settlement Status" it says "Pending". What does it mean?
This means that the customer will be charged and that after a few days the card issuer will release the held amount on the card. (SOL4874)
This means that the customer will NOT be charged and that after a few days the card issuer will release the held amount on the card. (SOL4784)
This means that its an issue that needs to escalated internally or report to an ICA.
The customer would have to call the card issuer to release the funds (SOL4484)
We will require a customer to fax us a copy of their credit card statement in order to trace a missing credit or refund to a credit card.
True
False
Recent User Agreement change about how we process buyer refunds requiring currency conversion states we now guarantee the same conversion rate only on refunds processed within ____ of the purchase.
60 days of purchase
30 days of purchase
a day of purchase
48 hours of purchase
True or False. For iACH funded transactions, if the bank transfer fails, the receiver of the payment will not receive the funds in their PayPal account.
True
False
Withdrawing funds: Which of the following statement is incorrect?
Maximum withdrawal amount per transaction – 50K AUD for consumer / 300K AUD for merchant; minimum withdrawal amount per transaction is 3 AUD. (AU)
3.0% fee will be charged for withdrawals to US bank accounts for NZ and AU country.
None of these
Standard transfers to a bank account may take 3-5 business days to show in your account due to the transfer process mandated by Australian financial law
Mr. Vega wants to withdraw his funds from his PayPal account instantly and he wants to know if he can take advantage of the feature having a bank and a card in his PayPal wallet. What will you advice.
All banks and cards in your PayPal wallet is eligible.
If one or more cards in your PayPal wallet are eligible for Instant Transfer, then you’ll see them in the "Instant" section on your money transfer page.
You can only use your eligible debit card for this feature.
It is not an option
True or False. Front Office and Back Office teammates can downgrade Australian Business accounts to Personal type on customer’s request. Customers should not be advised to close their Business account and open a new Consumer PayPal account.
False
True
True or False. When a card is denied by the card issuer more than 10 times the card cannot be used or added in a PayPal account.
False
True
The Visa card that is added to my PayPal account has already been updated with the new expiration date when I didn't do anything, was my account hacked? What will you advice this customer?
If you did not update your card information, please contact your card issuer.
Credit cards expiration dates and new card numbers will automatically be removed in PayPal using the Visa and Mastercard update feature offered to all cardholders.
Visa and Mastercard expiration date and new card numbers will automatically be updated in PayPal using the Visa and Mastercard update feature offered to all cardholders. Old cards that are no longer usable will be removed from your account.
Transfer the customer to Limitations for Unauthorized Account Access.
How many cards can be added to a verified PayPal account? (Australia)
10
24
15
7
