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WorksheetsFront Office Services Lesson 1
Total questions: 10
Worksheet time: 3hrs 30mins
An index of in-house guests, by both last name and room number.
telephone
room rack
information rack
guest folio
It is used to post, monitor, and balance charges and credits to guest accounts.
voucher
Posting Machine
cash register
information rack
An array of numbered compartments used to store guestroom keys.
reservation rack
Key Rack
Folio Bucket
room rack
A container for storing vouchers for future reference and verification during the night audit.
Reservation Racks
Voucher Rack
folio trays
receipts
6. An indicator of the time at different time zones across the world.
international time
time zone clock
alarm clock
It is used to record cash transactions and maintain cash balances.
cash register
voucher receipt
posting machine
A special board or series of pigeonholes where cards are put to show which room has been
booked.
guest folio
Reservation Racks
cash register
room rack
It remains in the tray throughout the occupancy
stage of the guest cycle, except when they are
used in posting transactions.
room rack
Folio Trays
guest folio
information desk
It is considered the most important piece of
front office equipment to avoid key loss and misplacements.
information rack
key rack
guest folio
voucher
It consists of call accounting systems, automatic
call dispensing, telephone/room status system,
fax machine and call detection.
Telephone Equipment
fax machine
credit card vallidator
