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WorksheetsAt the hotel
Total questions: 52
Worksheet time: 26mins
A person who helps you with your luggage.
Normally, he or she wears a uniform and can show you around the hotel too.
Reception
Bellhop
Consierge
Maid
Someone who parks your car for you at a hotel
valet
receptionist
bellboy
chambermaid
Someone whose job is to welcome and deal with people arriving in a hotel and help them with checking in
valet
receptionist
bellboy
chambermaid
A set of rooms, especially expensive ones in a hotel
single room
suite
double room
hostel
Something that makes a place comfortable or easy to live in (=facilities)
room service
conveniences
amenities
possibilities
To tell someone that a possible arrangement, date, or situation is now definite or official
to make a resevation
to make arrangements
to confirm a reservation
to book a room
To write all the necessary information on an official document
To print your name
To spell your name
To fill in an arrival card
To put a signature
To continue a stay for a longer period of time
to sign a bill
to make arrangements about a room
To extend a stay
to confrim your resevation
A type of accommodation where you can sleep and have breakfast
hotel
B&B (bed and breakfast)
hostel
motel
The desk where visitors go to check in when they arrive at a hotel
information desk
front desk (reception desk)
lobby
snack bar
A room in a hotel that is not being used and is available for someone to stay in
vacancy
spare room
twin room
adjoined room
A charge or payment in a hotel that is set according to a standard scale
fee
cost
rate
prime
A small area in a hotel room where you can prepare and eat food
lobby bar
snack bar
mini bar
kitchenette
A hotel offering ... provides guests with all their meals
full board
half board
B&B (bed and breakfast)
suite
R: Good morning. «Marriott Aurora» Hotel, Kate (a) . How can I help you?
G: Good morning, miss. I`d like to (a) a room for the next weekends.
G: I`m going to (a) from May, 22 evening to May, 24 morning.
R: Could you wait a minute? I`ll check an (a) . Mmm… I`m awfully sorry but we haven`t got any. Could I offer you a suite?
G: How much does a family room (a) ?
R: What type of (a) would you like to have?
G: I`d prefer a half-board.
G: Is it far from the city centre?
R: No. Our hotel is (a) in the very centre.
G: That suits me. And the last thing I want to know how (a) is a family room?
R: Would you like us to (a) you a brochure?
G: No, thanks.
R: That`s $30 per person per night and a child is (a) .
What's the rate for a double room?
10:00 AM
$250
Per hour
Very fast
How can I get to the airport?
By snuffle
Shackle
Shuffle
Shuttle
Does the lobby have internet?
Yes, every other Friday
Yes, at 11am
Yes, 24hrs a day, every day
Yes, in room 209
What type of breakfast is included in my room rate?
In the sauna
Continental
Certainly, I'll call concierge
At 10.30am
Do you have an airport shuttle service
Yes, there are maps at the information desk
Certainly. We also have a transportation service to the train station
I will need your credit card details
You will need to call the restaurant for that
What time is check-out?
At 10.30am
Every day
Three weeks ago
In the lobby
How would you like to pay for your meal sir?
It was excellent, thank you
Another round, please
The steak was overdone, I think
Charge it to my room, please
Does the hotel have a personal laundry service?
The maids clean the room every day
Yes, the gym is free to all guests
Yes, however personal dry cleaning comes at an additional charge
$10.00 an item
What floor is the pool on?
Yes, we do have a pool
The pool is open between 8 and 9 am
We have 24 floors in this hotel
It's on the 23rd floor
How much does late check-out cost?
The charge is an additional $55.00
Yes, no problem
Late check-out is until 4pm
We offer a full buffet restaurant
Yes, operator, I'd like to order room service please
I'm not room service, I am the Operator
We have 24-hour room service available
Certainly, I'll put you through to the restaurant
No, just a limited menu sorry
What's the name of a hotel room with two separate beds?
Suite
Queen
Twin
Double
Hello, I'd like to make a reservation for dinner tonight.
Certainly Sir, for how many people
The restaurant is delicious
We have a buffet and a la carte menu
At 7.30pm
Does the hotel have Wi-fi access?
No, but there is free internet in the lobby
There is a mini bar and television in each room
It's 7.30 sir
Room 27
And how long will you be staying with us madam?
Five minutes and then I have to go to my room
I need to be at the airport at 10.45 tonight
9.30pm
two nights
Excuse me, do you have an information desk?
$10
There is a phone in your room
The menu lets you know all the room service items available
Yes we do, it’s around the corner from the lift
I'd like to use the safe please
Yes, make sure you take a taxi at night
Certainly. What valuables would you like us to store for you?
It's better to stay in your room
The hotel has a fire escape in the event of an emergency
Can you please dial a taxi for me?
Yes. How many people and for what time?
There is a price list in your desk
The bell boy will be there soon
$50.00 to the airport
What time does room service make up the rooms?
It's 3.45 madam
Between 11 and 2 daily
Every day
Only if you wish
