Free Printable Brand and Sales process

1.

When

was JEEP brand established?

a)

1942

b)

1941

c)

1842

d)

1901

2.

When

was JEEP Brand officially launched in

India ?

a)

2016

b)

2015

c)

2013

d)

1962

3.

The

first Jeep, created in 1940 was called the ________

a)

The Willys Uno

b)

The

Willys Duo

c)

The Willys Trio

d)

The

Willys Quad

4.

The

Willys MB Served the American Soldiers between _______ to ________

a)

1941-1943

b)

1940-1944

c)

1941-1945

d)

1940-1946

5.

In

1945, the first Jeep accessible to the public was __________

a)

CJ

b)

PJ

c)

MJ

d)

YJ

6.

A Jeep

Vehicle with excellent performance across Traction, Articulation, Ground Clearance, Maneuverability and Water

Fording parameters will

be given __________ badging

a)

Rail

Rated

b)

Trail

Approved

c)

Trail

Rated

d)

Trail

Stated

7.

The

parent company of Jeep is __________

a)

Fiat

b)

Stellantis

c)

Polaris

d)

Chrysler

8.

The

headquarters of Jeep is located in __________

a)

Los

Angeles, California

b)

Wichita,

Kansas

c)

Toledo,

Ohio

d)

None of

the above

9.

The

luxury 4x4 produced by Jeep in 1962

was called the ___________

a)

Wagon R

b)

G-Wagon

c)

Wagoneer

d)

Wonder

Wagon

10.

When

did Jeep enter the Indian market?

a)

2013

b)

2014

c)

2015

d)

2016

11.

Jeep

entered the Indian Market with two vehicles ________ and _________

a)

Renegade

and Wrangler

b)

Wrangler

and Grand Cherokee

c)

Grand

Cherokee and Renegade

d)

Just

Wrangler

12.

Which

of the following companies did NOT own the Jeep brand in history

a)

Kaiser

b)

AMC

c)

Chrysler

d)

VW

group of Automobiles

13.

JEEP

ranked as the most-Trusted Automobile Brand in India in the year ________

& the most trusted SUV Manufacturer in the year ________.

a)

2020

& 2020

b)

2018

& 2019

c)

2019

& 2020

d)

2019

& 2019

14.

A

marine corps JEEP that was the first to land on Guadalcanal and one of the

first on Bougainville received a retirement order and a _____________ for

bullet holes in its windshield.

a)

A JEEP

received a Purple Heart

b)

A JEEP

received a Golden Heart

c)

A JEEP

received a Silver Heart

d)

A JEEP

received a Silver Star

15.

Which

JEEP vehicle was named Best Resale Value in its class and one of the top cars

overall by Kelley Blue Book’s KBB.com in 2016?

a)

JEEP

Renegade

b)

JEEP

Grand Cherokee

c)

JEEP

Wrangler

d)

JEEP

Compass

16.

The JEEP CJ was rebranded to the JEEP Wrangler in _____ and is

an iconic model for the brand.

a)

1983

b)

1984

c)

1993

d)

1987

17.

Which

JEEP is the worlds most awarded SUV ever?

a)

JEEP

Compass

b)

JEEP

Wrangler

c)

JEEP

Grand Cherokee

d)

JEEP

Wagoneer

18.

Amongst

JEEPERS, 4th of

April is celebrated as_____ day, every year.

a)

4WD day

b)

4X4 day

c)

JEEP

day

d)

Off-Road

day

19.

The

legendary 60 HP “Go Devil’ JEEP engine was capable of running for

a)

10

hours at the speeds of 4 MPH

b)

6 hours

at the speeds of 2 MPH

c)

15

hours at the speeds of 4 MPH

d)

6 hours

at the speeds of 10 MPH

20.

Name

the world’s first passenger vehicle with 9 speed Automatic transmission?

a)

Land

Rover Evoque

b)

Jeep

Cherokee

c)

Land

Rover Discovery Sport

d)

Jeep

Compass

21.

Re-enforcing of brand values, Highlighting of Key Features and providing

complete information of the interested Jeep model is primarily done during

_______ step

a)

Experience

b)

Negotiation

c)

Delivery

d)

None of the above

22.

A “CPF” is a _____________

a)

Customer Profile Form

b)

Corporate Policy Fund

c)

Customised Package Feature

d)

Clearance Price Factor

23.

During Product demonstration, it is important that you __________

a)

Finish quickly so you can attend a new customer.

b)

Stay silent. The customer will explore the vehicle in his own unique way.

c)

Actively participate in the presentation and link customer to specific

features as per his need.

d)

All of the above

24.

A typical Jeep Way product demonstration is a _____ step Walk Around.

a)

6

b)

5

c)

4

d)

None of the above

25.

Which of the following is a part of Test Drive process

a)

Test Drive Preparation

b)

Test Drive of the vehicle

c)

Test Drive feedback

d)

All of the above

26.

FAB stands for __________

a)

Feature and Benefit

b)

Front and Back

c)

Food and Beverages

d)

None of the above

27.

The step by step flow of a product demonstration is

a)

Driver’s side -> Interior -> Front -> Passenger side -> Rear

b)

Front -> Passenger side -> Rear -> Driver’s side -> Interior

c)

Passenger side -> Rear -> Driver’s side -> Interior -> Front

d)

Interior -> Front -> Passenger side -> Rear -> Driver’s side

28.

The

expansion of SUVPS is

a)

Styling-Utility-Value-Performance-Safety/Security

b)

Signature Looks-Usefulness-Validating-Power-Stunning features

c)

Safety/Security -Utility-Value-Performance-Styling

d)

None of the above

29.

Jeep

Brand and Legacy to be discussed during which stage of the walk-around.

a)

Front

b)

Passenger Side

c)

Rear

d)

Driver’s side

30.

One of

the aims of negotiation is to ______________

a)

To try and extract as much as possible from the customer.

b)

Make the decision a unique (win-win), emotional experience with a

personalised offer.

c)

To assert our premium factor

d)

None of these

31.

Asking the right questions helps uncover the _______ traits of the customer,

which are not easily acquired by us.

a)

Invisible

b)

Observable

c)

Both a and b

d)

None of these

32.

Which of the following is the correct method of questioning?

a)

Open ended questioning

b)

Closed ended questioning

c)

Probing questions

d)

All of the above

33.

When we are listening with our gestures, expressions and body language, that

all contribute to building better quality relationships, it means we are

showing ____________

a)

Interaction

b)

Compassion

c)

Foresee

d)

Respect

34.

While showing respect to the customer, it is important that we

a)

Listen and think carefully

b)

Welcome customer’s opinion

c)

Threatening & dismissing body language.

d)

Only a and b

35.

A good example of a “Keyword” for showing Respect is

a)

I appreciate your time.

b)

Busy now. Call me later.

c)

How dare you speak ill of my product!

d)

All of the above

36.

Whether a customer buys from us or not, thanking your customers and

establishing a strong and long lasting relationship is called as showing

_______

a)

Interaction

b)

Compassion

c)

Gratitude

d)

Respect

37.

For what reasons do we show gratitude to a customer?

a)

We show our appreciation of the customer’s enquiry or visit to Jeep

b)

We show our appreciation for their time

c)

We express our gratitude for their business

d)

All the above

38.

While showing gratitude, a serious and unpleasant facial expression is

needed.

a)

True

b)

False

39.

The purpose of the Jeep Way Process and Soft Skills is to

a)

Provide not just “Best in Class Products”, but “Best in Industry Experience!”

b)

Ensure quality of the interface through various touch points during the sales

process

c)

Achieve excellence with our internationally proven product range

d)

All of the above

40.

The Jeep Way process has how many steps?

a)

6

b)

7

c)

8

d)

9

41.

How many “Key Moments to elevate the Jeep Process” are there?

a)

5

b)

6

c)

7

d)

8

42.

Which of the following options is a Jeep Way process step?

a)

Customer Contact

b)

Presenting the Vehicle

c)

Experience

d)

Closing the contract

43.

Which of the following options is a “Key Moment”?

a)

Acquisition

b)

Need Analysis

c)

Welcome

d)

Loyalty

44.

As per Internal Process blocks ___________ is a part of “Customer Interface”.

a)

Marketing and Communication

b)

Showroom Management

c)

Both a and b

d)

None of the above

45.

As per Internal Process blocks ___________ is a part of “Business Interface”.

a)

Order Management

b)

Sales and staff management

c)

Both a and b

d)

None of the above

46.

The full form of KSF is

a)

Key Sales Factors

b)

Knowledge Skill Fundamentals

c)

Key Section Figures

d)

Key Success Factors

47.

Reports and data that help track our progress are called ________

a)

Qualifiers

b)

Quantifiers

c)

Audits

d)

Tools and Enablers

48.

Materials, skills and processes that help us reach our goals are called __________

a)

Qualifiers

b)

Quantifiers

c)

Audits

d)

Tools and Enablers

49.

The aim of “Acquisition” is to

_________

a)

Create a base for acquiring new customer contacts

b)

Feed the sales channel

c)

Improve sales force productivity and revenue

d)

All the above

50.

You, Your attitude and Your Behaviour are all part of which Customer

Experience Pillar section?

a)

Hardware

b)

Software

c)

Operating System

d)

CPU

51.

Interaction, Compassion, Foresee, Respect and Gratitude are all called as

a)

Job Requirements

b)

Optional skills

c)

Behavioural Traits

d)

None of the above

52.

During “Interaction” it is important that we must

a)

Be highly presentable and receive all the customers with a smile

b)

Be shabby, unclean or unprofessional appearance.

c)

Closed or threatening body language

d)

High pitched tone & high rate of speech

53.

From the following, select a “Key Word That Matters” with regard to

Interaction.

a)

“Glad to meet you”

b)

“What do you want?”

c)

“Apologies to keep you waiting”

d)

Only a and c

54.

Communicating the incredibly healing message of “We understand” and “You are

not alone” is called ____________

a)

Interaction

b)

Compassion

c)

Foresee

d)

Gratitude

55.

While showing “Compassion” it is important that we must

a)

Be absent minded or cut the customer in between

b)

Cold behaviour and abrupt replies.

c)

Connect emotionally with the customers.

d)

Have disinterested and impatient body language

56.

Knowing the customer by asking the right questions and by having excellent

brand and product knowledge, in order to anticipate customer’s needs and

wants and propose the right solutions from them is called ______________

a)

Interaction

b)

Compassion

c)

Foresee

d)

Respect

57.

Which of the following is a necessary mindset to have to improve Foreseeing

a)

We acknowledge the sign that customers give us so we can foresee their needs

b)

We look for solutions that suit the customers

c)

We ask what more can we do? And can we do more than they expect?

d)

All of the above

58.

The

designated time to complete a delivery as per Jeep Way process is ________

a)

30 minutes

b)

45 minutes

c)

60 minutes

d)

90 minutes

59.

The

full form of PDI is ___________.

a)

Post Delivery Investigation

b)

Pressing Damage Inquiry

c)

Pre Design Intent

d)

Pre Delivery Inspection

60.

At the

time of delivery, the vehicle is to be demonstrated to the customer in which

sequence?

a)

Interior -> Front -> Passenger side -> Rear -> Driver’s side

b)

Exterior -> Engine Bay -> Interior

c)

Both a and b

d)

None of the above

Brand and Sales process

Total questions: 60

Worksheet time: 30mins

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