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WorksheetsChapter 10 Communication Management
Total questions: 20
Worksheet time: 56mins
Name
Class
Date
1.
In engineering design firm the client communicated a concern about ineffective communication, specifically that the team members called him about a particular issue again and again. The client also raised the same concern with the team lead in one of the status meetings but no action was taken. As a final step, the client sent an email to the project manager stating the problem and how inconvenient it is to be asked for the same information repeatedly. The project manager then immediately scheduled a meeting to review various options to improve the existing communicating process. Which of the following activities should the project manager perform to improve the effectiveness of the communication process?
a)
Verify Issue Log
b)
Review Customer Needs
c)
Verify Change Log
d)
Revisit Communication Requirements
2.
You are managing a software development project and are currently planning your project. You have performed stakeholder analysis and documented their communication requirement. You now need to determine the type, method and frequency of communication with each stakeholder and document this information in your Communication Management Plan. Which of the following types of communication cannot be documented in the Communication Management Plan?
a)
Non-Verbal
b)
Verbal
c)
Written
d)
Formal
3.
What is the relationship of the Direct and Manage Project Work and Monitor and Control Project work processes from the Integration Management Knowledge Area to the Control Communication process
a)
The Monitor and control Project Work process provides the inputs to the Control Communication process, which then provides the inputs to the Direct and Manage Project Work process
b)
The Direct and Manage Project Work process provides the inputs to the Control Communication process, which then provides the inputs to the Monitor and Control Project Work process
c)
Both the Direct and Manage Project Work and the Monitor and Control Project Work processes provide inputs to the Control Communication
d)
The Control Communication process provide the inputs to both the Direct and Manage Project Work process and the Monitor and Control Project Work process
4.
Which of the following is not an input to the Plan Communication Management process?
a)
Stakeholders Register
b)
Enterprise Environmental Factors
c)
Performance Reports
d)
Organizational Process Assets
5.
You are a PMP and the project manager in charge of an embedded system hardware development project. Because of budget cuts, your company has provided you inexperienced resources to execute the activities on your project. You discover from a reliable source that although your company has provided you these GREEN resources for your project, they told the client that they are experiences and are billing the client at a higher rate than their experience dictates. What is your best course of action in this situation?
a)
Do nothing since this happens in all companies
b)
Tell the inexperienced project team members that they need to quickly up skill to the claims made to the client
c)
Resign from the project
d)
Report this unethical practice to senior management
6.
You are a project manager who frequently travels to various locations where your team is working. As you need to manage status meetings with the team members while travelling, you use your mobile phone to log into calls. In one of the meetings the reception was not clear and you were unable to hear what was going on. In addition to this, no meeting minutes were distributed after the meeting finished. You were expecting an important deliverable that was an input to another team project work by the end of the day on the same day as the status meeting. However, the deliverable was not provided by your team. When you spoke to your team leader, he indicated that the decision not provide the deliverable by the end of that day was agreed upon by everyone on the call. Which of the following would have prevented this ambiguity?
a)
An Updated Project Schedule
b)
An Issue log
c)
An Well Maintained Risk Register
d)
A Better Communication Model
7.
Which of the following is an output of the Manage Communications process?
a)
Budget Forecasts
b)
Project Communications
c)
Requirements Documents
d)
Project Charter
8.
A market research firm executing a project focusing on expanding the client business into the APAC region. To achieve this objective the research firm has deployed four groups consisting of 5 members each across China, India, and Japan. They are now planning to increase the number of team members from 5 to 7 per group and you realize that the addition of the new resources will increase the communications channels and impact the communication dynamics within the team. Calculate the current number of Intra-Group (within each group) communication channels and the number of Inter-Group (between groups) communication channels before adding the new team members
a)
Intra-Group – 10, Inter-Group – 188
b)
Intra-Group – 10, Inter-Group – 190
c)
Intra-Group – 11, Inter-Group – 190
d)
Intra-Group – 10, Inter-Group – 180
9.
Which of the following processes determines project stakeholder information needs and defines a communications approach?
a)
Plan Communications Management
b)
Identify Stakeholders
c)
Manage Stakeholders Engagement
d)
Collect Requirements
10.
A status report usually will not show which of the following types of information?
a)
Current status of risks and issues
b)
Work to be completed next
c)
Number of stakeholders
d)
Analysis of past performance
11.
Which of the following is an example of listening actively and effectively?
a)
Encoding
b)
Decoding
c)
Acknowledge
d)
Sending a Message
12.
Andy spent a considerable amount of his childhood in France. He now works for a US-based organization in Ohio. The people in his current organization are aware of the fact that Andy grew up in France. However, no one knows that Andy really only has a limited knowledge of French because he studied in an English-speaking boarding school. The company has just begun a huge project that requires extensive interaction with the customers based in France. The customers do not speak English. Given his background, Andy is the obvious choice for the project management position. Andy would be required to move to France for the entire duration of the project. He sees this as a good opportunity and at once decides to take up the assignment. He does not disclose anything about his limited knowledge of French to the stakeholders. Did Andy act appropriately?
a)
Yes, he can always hire a local translator so it is not really a big issue
b)
Yes, in any case, Andy does have a basic grasp of the French language so there is nothing unethical about his decision
c)
No, Andy should have informed the stakeholders about his limited knowledge of the French language
d)
Yes, I was wise of Andy to have grabbed a wonderful opportunity
13.
Which of the following project process makes relevant information available to project stakeholders as planned?
a)
Manage Communications
b)
Plan Communications
c)
Control Communications
d)
Identify Risks
14.
Which form of communication is the best to use when a complete and accurate record complex project problems and situations is necessary?
a)
Written
b)
Verbal
c)
Non-Verbal
d)
Sign Language
15.
A project manager of a software development project is performing stakeholder analysis. Stakeholder analysis is a process of systematically gathering and analyzing quantitative and qualitative to determine whose interest should be taken into account during the project. Which of the following is not an activity in Stakeholder Analysis?
a)
Assessing how key stakeholders are likely to respond or react in various situations
b)
Identifying all potential stakeholders and relevant information, such as their roles, department, interest and influence
c)
Identifying the potential impact or support each stakeholder could generate and classifying them
d)
Identifying the communication requirements for each stakeholder to be implemented during project execution
16.
You are managing a team that is split over many locations, on a project to develop a system to radically change the way ATM work in banks. There are two groups working on different components that will get integrated later. During a review, you find that the integration will be delayed because one of the resources is not well and the work cannot move forward until he returns to work. This is an important milestone and the integration activity has no slack. Which of the following communication channels is the best and most effective way for you to communicate the issue to all the stakeholders?
a)
A formal written communication to all stakeholders
b)
A formal oral communication to all stakeholders
c)
An informal written communication to all stakeholders
d)
No communication is required because you can handle the situation
17.
You are currently attending a large project management seminar. Which of the following represents the communication methods used in the seminar?
a)
Noisy Communication
b)
Interactive Communication
c)
Pull Communication
d)
Push Communication
18.
You are managing a construction project for a client. One of your senior (and most powerful) stakeholders calls and asks you for an update on the status of the project. You quickly give him a rundown of the project status. Which form of communication did you use?
a)
Semi-Formal Verbal
b)
Formal Verbal
c)
Informal Verbal
d)
Formal Written
19.
During the execution phase of a project, a project manager communicates with the stakeholders about a change request created by the client. The change request involved increasing the dimensions of a nut being used in the design, which was a change in scope. The project team realizes that a stress analysis is required to analyze the impact on this change request. They hire a stress analyst and the change request is approved by the client. Later in the project, the project manager realizes he never allocated the stress analyst to the project and that the work is supposed to start tomorrow. The project manager immediately approaches the resourcing team and finds out that the requirement was not communicated to them in the first place. Which of the following should the project manage have done to avoid this situation?
a)
Once the change request was accepted, the project manager should have communicated the new requirements to all involved parties, including the resourcing team
b)
The project manager should have requested that the client submit a resource allocation form to the resourcing team
c)
he project manager should have reminded the client that since they submitted the change request that it was their responsibility to provide the necessary resources
d)
The project manager should have done nothing since resourcing team should have known
20.
You are managing a 2-year project to localize a highly respected magazine. Your team translates all the back-issues into three different local languages. You have just delivered the content for one language and asked the client to provide feedback on the project performance. The client filled in the feedback form that you found in your organization database. You plan to use this feedback as a basis to improve the existing processes and increase client satisfaction. Which of the following best describes the activity being performed?
a)
Receiving feedback from clients as part of Manage Stakeholders Engagement Process in Project Communication Management
b)
Receiving feedback from clients as part of Manage Communications Process in Project Communications Management
c)
Receiving feedback from clients as part of Manage Communication Process in Project Integration Management
d)
Receiving feedback from clients as part of Manage Stakeholder Engagement Process in Project Integration Management
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