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SNF

Total questions: 180

Worksheet time: 2hrs 30mins

Name
Class
Date
1.

When you open a service catalog form and click on Order now button what gets created?

a)

=mysearchitem

b)

Transform map

c)

REQ>RITM>TASK

d)

Metrics

2.

What is a Knowledge Base?

a)

A row is a record

b)

It is a repository of important information

c)

Retrieve Preview Commit Apply

d)

A modular unit of variables that can be shared between catalog items

3.

What are the 3 levels of Access?

a)

System Properties, then CSS Properties

b)

System Administrator Specialized Administrator ITIL Employee Self-Service

c)

System (username/pw) Applications and Modules (Roles) Tables and Fields (System Properties/ Access Control)

d)

System properties > CSS Properties

4.

What is a BSM map?

a)

It is a repository of important information

b)

Business Service Map graphically displays the CIs that compose a business service and indicates status

c)

Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups

d)

Used to measure effectiveness of IT Service Management process

5.

Name 4 ways the Knowledge Base can be populated?

a)

A record producer is a module of Service Catalog to create records from catalog view

b)

Manually From the Service Catalog with a Record Producer Automatically from events From existing Incidents or Tasks

c)

Feature Release Patch Release Hotfix

d)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

6.

To access the control list you have to have which access?

a)

security_admin

b)

Security Admin

c)

Feature Release Patch Release Hotfix

d)

=mysearchitem

7.

What does coalescing do before a transform?

a)

Extensions One-to-many Many-to-many DB views

b)

Makes a field the unique key

c)

A mix of static and dynamically determined content

d)

Approvals Notifications Tasks

8.

What is a CI?

a)

Configuration Management Database

b)

A mapped graphic image on a homepage

c)

Configuration Item

d)

An indication to the SN process that something notable has occurred

9.

Where are UI Policies applied?

a)

Fields and records

b)

Security Admin

c)

Client Side

d)

cmdb_rel_ci

10.

Business Rules apply when?

a)

A gauge

b)

Globally

c)

cmdb_ci

d)

sys_user_role

11.

What are the components of a table?

a)

Feature Patch HotFix

b)

Fields and Records

c)

onLoad onChange onSubmit onCellEdit

d)

Approvals Notifications Tasks

12.

What is the CI relationship table?

a)

Configuration Item

b)

Metrics

c)

Import Data

d)

Cmdb_rel_ci

13.

Can plug-ins be removed?

a)

Approvals Notifications Task

b)

No, but they can be disabled

c)

Data over time to show past history

d)

Makes a field the unique key

14.

What are types of Standard reports?

a)

Provide links to all applications and modules

b)

A mix of static and dynamically determined content

c)

1. Load Data 2.Create Transform MAP 3.Run transform

d)

Pie Chart Bar Chart List Calendar Pivot Table Box Chart Trend

15.

Client scripts can be executed in four ways. What are they?

a)

onCellEdit onChange onLoad onSubmit

b)

Feature Release Patch Release Hotfix

c)

onLoad onChange onSubmit onCellEdit

d)

Makes the coalesce field a unique key

16.

Where do you change banners and colors on your interface?

a)

Order field - Best practice 3 digit numbers

b)

System properties > CSS Properties

c)

System Properties>Security

d)

System Properties, then CSS Properties

17.

What are the 3 basic components of Workflow?

a)

Topics Categories Articles

b)

Approvals Notifications Task

c)

Feature Patch HotFix

d)

Approvals, Notifications, Tasks, and Invites

18.

What stores structure and relationship definitions?

a)

Conditional Expressions Scripts Roles

b)

Transform Map

c)

Makes the coalesce field a unique key

d)

Data Dictionary

19.

Where do you limit attachments?

a)

System Admin Specialized Admin ITIL ESS

b)

UI Policy and Client scripts run on client side Business Rules and Data policy run on server side.

c)

System Properties>Security

d)

System Diagnostics>Upgrade History

20.

Name three interfaces for viewing and manipulating tables?

a)

Start condition Stop condition Pause condition

b)

Record list view Schema map Tables and Columns module

c)

When you can use UI policies or Access Control Rules

d)

Approvals Notifications Tasks

21.

What is a Business Rule?

a)

Used to measure effectiveness of IT Service Management process

b)

Unit of variable which can be shared with catalog items

c)

A piece of javascript configured to run when record is displayed, insterted, deleted, or queried

d)

Business Service Map graphically displays the CIs that compose a business service and indicates status

22.

How do you modify or create a Workflow?

a)

Data Policy (not used much)

b)

Utilize he Graphical Workflow Editor

c)

A security rule defined and set at the row and column level

d)

System Property in Tables and Fields

23.

Multiple Choice, Single Line Text and Select Box are what type of elements in ServiceNow?

a)

REQ>RITM>TASK

b)

Self-Service

c)

Import Set

d)

Variable Types

24.

What is a dashboard of frequently used content with reports?

a)

Transform Map

b)

A homepage

c)

UI Actions

d)

SLA is breached

25.

What is stored in a table?

a)

Many

b)

Data

c)

Waiting for Approval Fulfillment Delivery Completed

d)

Globally

26.

What are the field status indicators?

a)

Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only

b)

Start Pause Stop

c)

1. Load Data 2.Create Transform MAP 3.Run transform

d)

Retrieve Preview Commit Apply

27.

Client scripts only apply when?

a)

Buttons Links Context menus

b)

Retrieve Preview Commit Apply

c)

Set the start time equal to when an Incident was created

d)

When accessed through the form

28.

Where are business rules stored?

a)

sys_script table

b)

Start Pause Stop

c)

Sys_user_group table

d)

sys_user_group

29.

When SHOULDN'T you use client scripts?

a)

When you can use UI policies or Access Control Rules

b)

To copy prod over a sub-prod instance

c)

ACL provides permission to access any object in ServiceNow

d)

Click List Mechanic gear above check boxes

30.

What cannot be customized with update sets?

a)

Approvals Notifications Tasks

b)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

c)

Load data, create transform map, and transform data

d)

New Records New users and groups Modified data Schedules

31.

By default in ServiceNow, what customizations are added to Update Sets?

a)

Changes made to a form

b)

Retrieve Preview Commit Apply

c)

Transform map

d)

In the User sys_user table

32.

How do you display the slushbucket?

a)

Provide links to all applications and modules

b)

Click List Mechanic gear above check boxes

c)

To copy prod over a sub-prod instance

d)

Utilize the graphical workflow editor

33.

Where are row and column security set?

a)

Access Control in Tables and Fields

b)

When you can use UI policies or Access Control Rules

c)

Click List Mechanic gear above check boxes

d)

In the User sys_user table

34.

What is a collection of permissions to grant access and assign security?

a)

A role

b)

UI Actions

c)

Retrieve Preview Commit Apply

d)

CMDB

35.

What is retroactive start?

a)

Set the start time equal to when an Incident was created

b)

Data over time to show past history

c)

Breadcrumbs link underlined text criteria

d)

Email sent to the user when any event occurs in SN

36.

What do you call a mapped graphic image on a homepage that are packed reports?

a)

A gauge

b)

A view

c)

Import Set

d)

Many

37.

What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried?

a)

Define an order guide Group items in order guide Use questions to present item options

b)

UI Policy

c)

Utilize he Graphical Workflow Editor

d)

A Business Rule

38.

What is the functionality of the Home icon?

a)

Retrieve Preview Commit Apply

b)

It takes you to the homepage

c)

Makes the coalesce field a unique key

d)

Feature Release Patch Release Hotfix

39.

What does CI stand for?

a)

Configuration Management Database

b)

Customizations

c)

Configuration Item

d)

sys_user_role

40.

What are best practices response times?

a)

1. Manually on the catalog item form 2. Automatically, based on conditions 3. Automatically, if no other workflow is attached

b)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

c)

Feature Release Patch Release Hotfix

d)

Total Response Time - network browser and server 3 seconds Server Response time below 800 ms

41.

How do you apply a saved filter?

a)

Unit of variable which can be shared with catalog items

b)

Pie Chart Bar Chart List Calendar Pivot Table Box Chart Trend

c)

Click on the table name at the top of a list and select filter

d)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

42.

What are 3 ways by which Service catalog workflow can be attached

a)

Manually From Service Catalog record producer/ Automatically from events From existing incident

b)

1. Manually on the catalog item form 2. Automatically, based on conditions 3. Automatically, if no other workflow is attached

c)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

d)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

43.

What do you call a saved version of a personalized form?

a)

A view

b)

Make it public and protect with roles

c)

Click arrow next to breadcrumb in list

d)

Roles

44.

Can homepages be added to update sets?

a)

Start Pause Stop

b)

One-to-many relationships

c)

Only manually

d)

sys_user_role

45.

Name the major components of Service Catalog?

a)

Record Producers Items Variables Order Guides Workflows

b)

System Administrator Specialized Administrator ITIL Employee Self-Service

c)

System Properties, then CSS Properties

d)

System Property in Tables and Fields

46.

How do you set read only fields?

a)

Cmdb_rel_ci

b)

System Property in Tables and Fields

c)

System properties > CSS Properties

d)

UI Policy

47.

What are the steps for using Import Sets and Transform Maps?

a)

Approvals Notifications Tasks

b)

1. Load Data 2.Create Transform MAP 3.Run transform

c)

Pie Chart Bar Chart List Calendar Pivot Table Box Chart Trend

d)

Extensions One-to-many Many-to-many DB views

48.

What do you call an indication to the SN processes that something notable has occurred?

a)

Modify the order field

b)

Record Producers Items Variables Order guides Workflows

c)

When an event is fired

d)

Event

49.

What is the sequencing of publishing an Knowledge Article?

a)

Draft/Review/Publish

b)

Start Pause Stop

c)

Draft Review Publish

d)

Topics Categories Articles

50.

What table holds groups?

a)

sys_user_group

b)

Mysearchitem%

c)

Data over time to show past history

d)

Customer Update table (sys_update_xml)

51.

Can two update sets be merged?

a)

Start Pause Stop

b)

Approvals Conditions Notifications Tasks Timers Utilities

c)

Yes

d)

A view

52.

What are the three components of a workflow?

a)

Task and CI

b)

Makes the coalesce field a unique key

c)

One-to-many relationships

d)

Approvals Notifications Tasks

53.

How do you change the sort sequence of fields or tasks?

a)

Modify the order field

b)

UI Policy and Client scripts run on client side Business Rules and Data policy run on server side.

c)

System properties > CSS Properties

d)

System Properties and CSS properties

54.

What are the 5 workflow stages?

a)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

b)

Task and CI

c)

1. Load Data 2.Create Transform MAP 3.Run transform

d)

Buttons Links Context menus

55.

What is the function of the navigator?

a)

Provide links to all applications and modules

b)

Email sent to the user when any event occurs in SN

c)

Approvals Notifications Task

d)

1. Load Data 2.Create Transform MAP 3.Run transform

56.

Name the 6 workflow activities?

a)

Approvals Conditions Notifications Tasks Timers Utilities

b)

Provide links to all applications and modules

c)

Approvals Notifications Tasks

d)

Record list view Schema map Tables and Columns module

57.

List CI examples

a)

Configuration Item

b)

Computers/Devices on the network software contracts and licenses Business services

c)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

d)

A piece of javascript configured to run when record is displayed, insterted, deleted, or queried

58.

How can KB be populated?

a)

Manually From Service Catalog record producer/ Automatically from events From existing incident

b)

Waiting for Approval Fulfillment Delivery Completed

c)

User actions Scripts(Business Rules/Workflows)

d)

A modular unit of variables that can be shared between catalog items

59.

What table holds CI relationships?

a)

Import Data

b)

cmdb_rel_ci

c)

Self-Service

d)

Start Pause Stop

60.

Where are groups stored?

a)

sys_user_role

b)

Client Side

c)

Software as a Service

d)

Sys_user_group table

61.

How to save duplicate data while importing?

a)

When you can use UI policies or Access Control Rules

b)

Feature Release Patch Release Hotfix

c)

Utilize Coalesce field to make the field unique

d)

Click List Mechanic gear above check boxes

62.

What is the sequence of publishing Knowledge articles?

a)

Approvals Notifications Task

b)

=mysearchitem

c)

Draft/Review/Publish

d)

Buttons Links Context menus

63.

What is a role?

a)

A row is a record

b)

An indication to the SN process that something notable has occurred

c)

Email sent to the user when any event occurs in SN

d)

A record in the sys_user_role table

64.

How do you change the sort sequence of fields or tasks?

a)

Record Producers Items Variables Order guides Workflows

b)

Modify the order field

c)

UI Policy and Client scripts run on client side Business Rules and Data policy run on server side.

d)

System Properties>Security

65.

What displays fields from one record and can be used to edit the record data?

a)

ACL

b)

A Form

c)

CMDB

d)

Submit

66.

What does a Notification contain?

a)

A mix of static and dynamically determined content

b)

Approvals Conditions Notifications Tasks Timers Utilities

c)

A modular unit of variables that can be shared between catalog items

d)

Data over time to show past history

67.

Which access is needed to access ACLs?

a)

Start Stop Pause

b)

Breached

c)

Security Admin

d)

Configuration Item

68.

What does a red-dashed line indicate?

a)

Service catalog>Maintain Item

b)

Invalid data or mis-typed word

c)

A mix of static and dynamically determined content

d)

onLoad onChange onSubmit onCellEdit

69.

What is the Update Set run sequence?

a)

Mysearchitem%

b)

Fields and Records

c)

Retrieve Preview Commit Apply

d)

Breadcrumbs link underlined text criteria

70.

What do you use to import data from various data sources and map data into SN tables?

a)

REQ>RITM>TASK

b)

A Configuration Item (CI)

c)

Import Set

d)

Breached

71.

What contains a record of every generated event?

a)

Event queue

b)

A security rule defined and set at the row and column level

c)

UI Policy

d)

REQ RITM Catalog Task Assignment Group

72.

What controls what type of data users can access?

a)

Approvals Notifications Task

b)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

c)

onLoad onChange onSubmit onCellEdit

d)

ACL provides permission to access any object in ServiceNow

73.

What conditions define an SLA?

a)

Security Admin

b)

Start Stop Pause

c)

Fields and records

d)

Transform Map

74.

What do you use to put buttons, links and context menu items on forms and lists?

a)

Metrics

b)

Breached

c)

UI Actions

d)

Submit

75.

What provides a guide to move data from import sets?

a)

=mysearchitem

b)

Transform map

c)

Fields and Records

d)

Import Data

76.

What is a record producer?

a)

A record producer is a module of Service Catalog to create records from catalog view

b)

Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups

c)

Provide links to all applications and modules

d)

Data over time to show past history

77.

What are three basic components of a workflow?

a)

Approvals Notifications Task

b)

1. Load Data 2.Create Transform MAP 3.Run transform

c)

New Records New users and groups Modified data Schedules

d)

Approvals Notifications Tasks

78.

What module tracks all UPGRADES to the system?

a)

Service catalog>Maintain Item

b)

Feature Release Patch Release Hotfix

c)

System Admin Specialized Admin ITIL ESS

d)

System Diagnostics>Upgrade History

79.

What is a row?

a)

A row is a record

b)

Configuration Item

c)

Software as a Service

d)

A record in the sys_user_role table

80.

What is the Access Control evaluation?

a)

Event

b)

UI Policy

c)

System Property in Tables and Fields

d)

Specific to general if all conditions are true (Conditions, Scripts and Roles)

81.

What does the coalesce option do in Import Sets?

a)

Feature Release Patch Release Hotfix

b)

Conditional Expressions Scripts Roles

c)

Makes a field the unique key

d)

Makes the coalesce field a unique key

82.

What are the four types of table relationships?

a)

SLA Definition Task SLA SLA Workflow SLA Automation (Business Rule and scheduled job)

b)

Load data, create transform map, and transform data

c)

It takes you to the homepage

d)

Extensions One-to-many Many-to-many DB views

83.

What do you call a group of customizations or personalizations that can be packaged and moved from one instance to another?

a)

Specific to general if all conditions are true (Conditions, Scripts and Roles)

b)

Modify the order field

c)

System Properties and CSS properties

d)

An Update Set

84.

What are the steps of SLA?

a)

Start Pause Stop

b)

Configuration Item

c)

Buttons Links Context menus

d)

Fields and Records

85.

What is a series of tables that contains all the assets and business services controlled by a company?

a)

Import Set

b)

CMDB

c)

A list

d)

Cmdb_rel_ci

86.

What is the Schema Map?

a)

The Schema Map is the Graphical Representation of Relationships between Tables.

b)

A modular unit of variables that can be shared between catalog items

c)

Email sent to the user when any event occurs in SN

d)

An indication to the SN process that something notable has occurred

87.

What is best practice for users/groups/roles?

a)

SYS ID

b)

Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups

c)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

d)

Another user in the instance is designated to receive or interact with approvals and tasks assigned to you

88.

What can cause events?

a)

A mix of static and dynamically determined content

b)

Set the start time equal to when an Incident was created

c)

User actions Scripts(Business Rules/Workflows)

d)

Extensions One-to-many Many-to-many DB views

89.

What are the three release types?

a)

Feature Patch HotFix

b)

Configuration Item

c)

SLA Operational Level Agreement(OLA) how departments work together Underpinning Contract(UC) outside suppliers

d)

Notifications

90.

What is it called when you display the contents of a table?

a)

A role

b)

SYS ID

c)

A list

d)

A Form

91.

What happens when an SLA task does not reach the condition?

a)

cmdb_rel_ci

b)

sys_user_role

c)

Breached

d)

SLA is breached

92.

What are types of SLA?

a)

SLA Definition Task SLA SLA Workflow SLA Automation (Business Rule and scheduled job)

b)

Data over time to show past history

c)

Another user in the instance is designated to receive or interact with approvals and tasks assigned to you

d)

SLA - Service Level Agreement/OLA - Operation Level Agreement/UC - Underpinning Contracts

93.

What are the three types of UI Actions?

a)

Buttons Links Context menus

b)

Approvals Notifications Tasks

c)

Fields and Records

d)

Extensions One-to-many Many-to-many DB views

94.

What is a rule that applies to a form to dynamically change form information on the form itself?

a)

System Property in Tables and Fields

b)

System Properties, then CSS Properties

c)

A Business Rule

d)

UI Policy

95.

What is a variable set?

a)

A record producer is a module of Service Catalog to create records from catalog view

b)

Data over time to show past history

c)

Another user in the instance is designated to receive or interact with approvals and tasks assigned to you

d)

A modular unit of variables that can be shared between catalog items

96.

What are Service Catalog best practices?

a)

An Update Set

b)

The Event queue

c)

REQ RITM Catalog Task Assignment Group

d)

Define an order guide Group items in order guide Use questions to present item options

97.

Why would you clone an instance?

a)

Invalid data or mis-typed word

b)

Approvals, Notifications, Tasks, and Invites

c)

To copy prod over a sub-prod instance

d)

All the permissions of any other roles it includes

98.

What is the syntax to return the items that equal the phrase

a)

SLA is breached

b)

Cmdb_rel_ci

c)

A homepage

d)

=mysearchitem

99.

List Benefits of CMDB?

a)

Discovery Import Sets Integrate with external CMDB Web Services Help the helpdesk Manual Input

b)

Locate failed changes and associate incidents Facilitate quick analysis of impact, helping reduce or eliminate downtime cost savings

c)

No, but they can be disabled

d)

The link that appear as underlined text to display content criteria

100.

Where do you go in SN to change the banner and colors?

a)

System Properties, then CSS Properties

b)

Data Policy (not used much)

c)

System Admin Specialized Admin ITIL ESS

d)

Modify the order field

101.

What are the components of a form?

a)

One-to-many relationships

b)

Problem Incident Change Request.

c)

Fields and records

d)

Topics Categories Articles

102.

What are major components of Service catalog?

a)

System Properties>Security

b)

System Properties, then CSS Properties

c)

System Diagnostics>Upgrade History

d)

Record Producers Items Variables Order guides Workflows

103.

What do events trigger?

a)

Notifications

b)

Cmdb_rel_ci

c)

Import Data

d)

Configuration Management Database

104.

What is a Transform Map in ServiceNow?

a)

Business Service Map graphically displays the CIs that compose a business service and indicates status

b)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

c)

A modular unit of variables that can be shared between catalog items

d)

A mix of static and dynamically determined content

105.

Where are roles stored?

a)

Sys_user_role table

b)

sys_script table

c)

Fields and records

d)

SLA - Service Level Agreement/OLA - Operation Level Agreement/UC - Underpinning Contracts

106.

What is an event?

a)

User actions Scripts(Business Rules/Workflows)

b)

A record in the sys_user_role table

c)

The link that appear as underlined text to display content criteria

d)

An indication to the SN process that something notable has occurred

107.

What table holds roles?

a)

sys_user_role

b)

Self-Service

c)

Customizations

d)

=mysearchitem

108.

What do you do to save a new record to the db instead of updating the current item?

a)

Conditional Expressions Scripts Roles

b)

Approval Notifications Tasks

c)

Insert or Insert and stay

d)

Invalid data or mis-typed word

109.

What do Import Sets do?

a)

Import Data

b)

sys_user_group

c)

Unit of variable which can be shared with catalog items

d)

Notifications

110.

What provides a guide for moving data from import set?

a)

=mysearchitem

b)

Fields and Records

c)

Draft/Review/Publish

d)

Transform Map

111.

What are workflow stages?

a)

Waiting for Approval Fulfillment Delivery Completed

b)

Configuration Management Database

c)

Pie Chart Bar Chart List Calendar Pivot Table Box Chart Trend

d)

The link that appear as underlined text to display content criteria

112.

Where do you change the Smart Filter Condition Builder?

a)

Extensions One-to-many Many-to-many DB views

b)

Click arrow next to breadcrumb in list

c)

Insert or Insert and stay

d)

Customer Update table (sys_update_xml)

113.

What is a measurement of the set amount of time for a task to reach a certain condition?

a)

Update

b)

cmdb_ci

c)

SLA

d)

A row is a record

114.

When is a notification sent?

a)

Event

b)

When an event is fired

c)

System Admin Specialized Admin ITIL ESS

d)

Event queue

115.

What contains a record of events?

a)

UI Policy

b)

System Property in Tables and Fields

c)

When an event is fired

d)

The Event queue

116.

How do you allow users to access KB without logging in?

a)

Utilize the Graphical Workflow Editor

b)

Make it public and protect with roles

c)

Utilize Coalesce field to make the field unique

d)

Makes the coalesce field a unique key

117.

What are the four major components that power SLA?

a)

Approvals Notifications Tasks

b)

SLA Definition Task SLA SLA Workflow SLA Automation (Business Rule and scheduled job)

c)

Problem Incident Change Request.

d)

1. Load Data 2.Create Transform MAP 3.Run transform

118.

What do you click to save changes on a new form and return to the previoiusly viewed page?

a)

Update

b)

Publish

c)

A Configuration Item (CI)

d)

Submit

119.

What enables admins to set mandatory and read-only states for a field?

a)

Makes a field the unique key

b)

UI Policy

c)

Draft/Review/Publish

d)

Data Policy (not used much)

120.

What is another name for Customer Updates?

a)

Buttons Links Context menus

b)

UI Actions

c)

A homepage

d)

Customizations

121.

Where do you modify Service catalog items?

a)

Security Admin

b)

Configuration Management Database

c)

Service catalog>Maintain Item

d)

A mix of static and dynamically determined content

122.

What are the three types of SLA?

a)

onLoad onChange onSubmit onCellEdit

b)

SLA - Service Level Agreement/OLA - Operation Level Agreement/UC - Underpinning Contracts

c)

SLA Operational Level Agreement(OLA) how departments work together Underpinning Contract(UC) outside suppliers

d)

Task and CI

123.

What methods are available to populate CMDB?

a)

Discovery Import Sets Integrate with external CMDB Web Services Help the helpdesk Manual Input

b)

Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups

c)

A record producer is a module of Service Catalog to create records from catalog view

d)

A piece of javascript configured to run when record is displayed, insterted, deleted, or queried

124.

After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege?

a)

Approvals Conditions Notifications Tasks Timers Utilities

b)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

c)

A role that has special permissions for the duration of the log in session

d)

1. Load Data 2.Create Transform MAP 3.Run transform

125.

How do you protect KB articles?

a)

Many

b)

All the permissions of any other roles it includes

c)

Make it public and protect with roles

d)

Roles

126.

What is a metric?

a)

Used to measure effectiveness of IT Service Management process

b)

Unit of variable which can be shared with catalog items

c)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

d)

A mapped graphic image on a homepage

127.

What is a notification?

a)

SLA - Service Level Agreement/OLA - Operation Level Agreement/UC - Underpinning Contracts

b)

Email sent to the user when any event occurs in SN

c)

An indication to the SN process that something notable has occurred

d)

It is a repository of important information

128.

What is used to measure and evaluate the effectiveness of IT service management process?

a)

Metrics

b)

Update

c)

A homepage

d)

Submit

129.

What do breadcrumbs do?

a)

A record in the sys_user_role table

b)

A mix of static and dynamically determined content

c)

Breadcrumbs link underlined text criteria

d)

Data over time to show past history

130.

What is the Knowledge base hierarchy?

a)

Draft/Review/Publish

b)

Topics Categories Articles

c)

Feature Patch HotFix

d)

Approvals Notifications Tasks

131.

What is an Access Control?

a)

A security rule defined and set at the row and column level

b)

REQ RITM Catalog Task Assignment Group

c)

An Update Set

d)

Event

132.

What runs on client side and what runs on server side?

a)

System Admin Specialized Admin ITIL ESS

b)

UI Policy

c)

System Properties>Security

d)

UI Policy and Client scripts run on client side Business Rules and Data policy run on server side.

133.

How are users related to roles and groups?

a)

onLoad onChange onSubmit onCellEdit

b)

Makes the coalesce field a unique key

c)

One-to-many relationships

d)

Buttons Links Context menus

134.

What can be Delegated? Hint: ANTI

a)

Approvals, Notifications, Tasks, and Invites

b)

Approvals Notifications Task

c)

Approval Notifications Tasks

d)

New Records New users and groups Modified data Schedules

135.

What are breadcrumbs?

a)

Pie Chart Bar Chart List Calendar Pivot Table Box Chart Trend

b)

A modular unit of variables that can be shared between catalog items

c)

The link that appear as underlined text to display content criteria

d)

1. Load Data 2.Create Transform MAP 3.Run transform

136.

What are the two base tables of SN?

a)

Mysearchitem%

b)

cmdb_ci

c)

Task and CI

d)

Start Pause Stop

137.

What are the three ways Access Control Rules are defined?

a)

Conditional Expressions Scripts Roles

b)

Buttons Links Context menus

c)

Sys_dictionary sys_documentation sys_db-object

d)

Feature Release Patch Release Hotfix

138.

What is another name for the 32-character GUID?

a)

Customizations

b)

SYS ID

c)

Update

d)

Draft Review Publish

139.

What is SaaS?

a)

Software as a Service

b)

Start Stop Pause

c)

A mapped graphic image on a homepage

d)

A record in the sys_user_role table

140.

Name the four built-in roles?

a)

Record Producers Items Variables Order Guides Workflows

b)

System Administrator Specialized Administrator ITIL Employee Self-Service

c)

System properties > CSS Properties

d)

System Admin Specialized Admin ITIL ESS

141.

What application is available to all users?

a)

Only manually

b)

Self-Service

c)

Problem Incident Change Request.

d)

Makes a field the unique key

142.

Where do you go in ServiceNow to change the banner and colors?

a)

System Properties and CSS properties

b)

System Diagnostics>Upgrade History

c)

Record Producers Items Variables Order guides Workflows

d)

System Properties>Security

143.

What is the syntax to return the items that start with phrases?

a)

=mysearchitem

b)

Mysearchitem%

c)

A homepage

d)

Metrics

144.

What 3 basic components are generated and assigned by workflows

a)

Click arrow next to breadcrumb in list

b)

Conditional Expressions Scripts Roles

c)

Feature Release Patch Release Hotfix

d)

Approval Notifications Tasks

145.

Where can tables and fields be manipulated?

a)

Record list view Schema map Tables and Columns module

b)

Record list Forms Tables and Columns

c)

Right click form header and click save

d)

New Records New users and groups Modified data Schedules

146.

What do you click on to save changes without leaving the form?

a)

Invalid data or mis-typed word

b)

Click arrow next to breadcrumb in list

c)

Right click form header and click save

d)

Insert or Insert and stay

147.

What are the four types of Client Scripts?

a)

Retrieve Preview Commit Apply

b)

Fields and records

c)

onLoad onChange onSubmit onCellEdit

d)

It takes you to the homepage

148.

What step makes workflows available to users?

a)

Problem Incident Change Request.

b)

Self-Service

c)

Publish

d)

Breached

149.

What are the three steps in importing data?

a)

Load data, create transform map, and transform data

b)

Feature Patch HotFix

c)

Approvals Notifications Tasks

d)

Buttons Links Context menus

150.

What are update sets?

a)

A security rule defined and set at the row and column level

b)

Group of customizations can be captured and moved from one instance to another instance with the help of data sets

c)

UI Policy and Client scripts run on client side Business Rules and Data policy run on server side.

d)

System Administrator Specialized Administrator ITIL Employee Self-Service

151.

What is the list of all Access Controls for a table?

a)

ACL

b)

cmdb_ci

c)

Publish

d)

Makes the coalesce field a unique key

152.

What is a gauge?

a)

Email sent to the user when any event occurs in SN

b)

A mix of static and dynamically determined content

c)

A mapped graphic image on a homepage

d)

Breadcrumbs link underlined text criteria

153.

What are the different types of ServiceNow releases?

a)

Feature Patch HotFix

b)

Feature Release Patch Release Hotfix

c)

Load data, create transform map, and transform data

d)

Buttons Links Context menus

154.

What determines the relationship between the Import Set Table and an existing ServiceNow table?

a)

Fields and records

b)

UI Actions

c)

Variable Types

d)

Transform map

155.

What three tables provide Data Dictionary and relationship information?

a)

Feature Release Patch Release Hotfix

b)

Sys_dictionary sys_documentation sys_db-object

c)

Record List Form Tables and Columns

d)

Load data, create transform map, and transform data

156.

How do you modify or create a Workflow?

a)

Service catalog>Maintain Item

b)

Utilize the Graphical Workflow Editor

c)

Retrieve Preview Commit Apply

d)

To copy prod over a sub-prod instance

157.

What table holds CI information?

a)

sys_script table

b)

Fields and Records

c)

Start Pause Stop

d)

cmdb_ci

158.

Name some of the various items that orders from Service Catalog generate?

a)

System properties > CSS Properties

b)

Group of customizations can be captured and moved from one instance to another instance with the help of data sets

c)

REQ RITM Catalog Task Assignment Group

d)

Event queue

159.

What roles are provided by ServiceNow?

a)

System Administrator Specialized Administrator ITIL Employee Self-Service

b)

System Properties>Security

c)

Total Response Time - network browser and server 3 seconds Server Response time below 800 ms

d)

Waiting for approval Fulfillment Delivery Completed Or Request canceled

160.

What does a role inherit?

a)

A mapped graphic image on a homepage

b)

Set the start time equal to when an Incident was created

c)

ACL provides permission to access any object in ServiceNow

d)

All the permissions of any other roles it includes

161.

What do metrics measure?

a)

Feature Release Patch Release Hotfix

b)

Customer Update table (sys_update_xml)

c)

A mapped graphic image on a homepage

d)

Data over time to show past history

162.

What is a robust ordering system for services, hardware and software and the central repository of goods and services that an IT service desk provides for users?

a)

Configuration Item

b)

Topics Categories Articles

c)

=mysearchitem

d)

Service Catalog

163.

Where is Table security set?

a)

System Admin Specialized Admin ITIL ESS

b)

When an event is fired

c)

Modify the order field

d)

System Property in Tables and Fields

164.

Should you include few or many changes in one Update Set?

a)

Many

b)

A gauge

c)

Make it public and protect with roles

d)

Import Set

165.

In which three places can Tables and Fields be viewed and manipulated?

a)

Record List Form Tables and Columns

b)

To copy prod over a sub-prod instance

c)

Invalid data or mis-typed word

d)

Access Control in Tables and Fields

166.

What is a variable set?

a)

Set the start time equal to when an Incident was created

b)

Used to measure effectiveness of IT Service Management process

c)

The Schema Map is the Graphical Representation of Relationships between Tables.

d)

Unit of variable which can be shared with catalog items

167.

What does CMDB stand for?

a)

Access Control in Tables and Fields

b)

Set the start time equal to when an Incident was created

c)

Configuration Management Database

d)

Configuration Item

168.

Where is the user record stored?

a)

Feature Patch HotFix

b)

It takes you to the homepage

c)

In the User sys_user table

d)

All the permissions of any other roles it includes

169.

What are the three tables based on the Task table?

a)

Customer Update table (sys_update_xml)

b)

Problem Incident Change Request.

c)

Provide links to all applications and modules

d)

Retrieve Preview Commit Apply

170.

Are user customization records upgraded?

a)

No

b)

Approvals Notifications Tasks

c)

Many

d)

Approvals Notifications Task

171.

What is the core CI table?

a)

sys_user_role

b)

Notifications

c)

Customizations

d)

cmdb_ci

172.

What do you call it when SLA is not met?

a)

Submit

b)

Breached

c)

cmdb_rel_ci

d)

SLA is breached

173.

What do you call a tangible device or intangible dedicated software in the CMDB?

a)

Import Set

b)

Insert or Insert and stay

c)

Approval Notifications Tasks

d)

A Configuration Item (CI)

174.

What is a delegate?

a)

Another user in the instance is designated to receive or interact with approvals and tasks assigned to you

b)

A map to determine relationships between fields displaying an Import Set to fields in an existing table

c)

A mapped graphic image on a homepage

d)

Unit of variable which can be shared with catalog items

175.

What table is used to track changes in an update set?

a)

Approvals, Notifications, Tasks, and Invites

b)

Customer Update table (sys_update_xml)

c)

Buttons Links Context menus

d)

Click arrow next to breadcrumb in list

176.

How do you modify or create a workflow?

a)

Retrieve Preview Commit Apply

b)

Utilize the graphical workflow editor

c)

To copy prod over a sub-prod instance

d)

Make it public and protect with roles

177.

What do you click to save changes on an existing record and return to the previously viewed form?

a)

Many

b)

Mysearchitem%

c)

SLA

d)

Update

178.

How do you establish the sequence for displaying lists?

a)

Utilize the Graphical Workflow Editor

b)

Right click form header and click save

c)

Order field - Best practice 3 digit numbers

d)

Click on the table name at the top of a list and select filter

179.

What is the sequence on the production instance to run an Update Set?

a)

Conditional Expressions Scripts Roles

b)

Feature Release Patch Release Hotfix

c)

=mysearchitem

d)

Retrieve Preview Commit Apply

180.

In a SLA Definition, which one is a condition that will trigger an SLA?

a)

New Records New users and groups Modified data Schedules

b)

Start condition Stop condition Pause condition

c)

Approval Notifications Tasks

d)

Changes made to a form

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