The "I feel" part of an "I-message" identifies the feeling that you want to convey to the listener.

The "because" part of an "I-message" identifies the action/behavior you need from the listener.

I-Messages help to perform ALL of the following except:

A disagreement, argument or misunderstanding.

The 3 different types of conflict styles or behavior include:

CONFRONTATION

PROBLEM SOLVING

______________________

This conflict style involves the following characteristics:

Changing the subject

"Giving in" to avoid confrontation

Communicating through the grapevine

This conflict style shows willingness to compromise to solve the problem in a positive manner.

The "confrontation" conflict style involves the use of "I-messages".

Being aware of your "emotional triggers" is an example of positive conflict resolution skills.

The "when you" part of an "I-message" describes the behavior that caused your feeling.

One of the positive conflict resolution skills is to be ________ about what is bothering you.

Select ONLY THREE active listening skills that are effective for conflict resolution...

You should rush the conversation along as an active listening skill for effective conflict resolution.

You should focus on ___________ instead of winning when applying positive conflict resolution skills.