WorksheetsPMG513 Lecture 2
Total questions: 10
Worksheet time: 5mins
The following are the organisational structure for a club EXCEPT
Food & Beverage
Retail sales
Support system
Membership
A club exists to serve the needs and demands of its members; therefore members are the customers and stakeholders for the club.
True
False
Members who are allowed to vote in election process and have full access to club facilities. What is the category of this type of member?
Associate members
Regular or full members
Social members
Junior members
Members aged under 18 and usually can have access to club sporting facilities but few restrictions such as the clubhouse. What is the category of this type of members?
Associate members
Regular or full members
Social members
Junior members
Doesn't need to pay fees but recognised because of their long membership and service to the club. What is the category for this type of member?
Associate members
Senior (or life) members
Honorary members
Social members
The product that can solve all customer's problem. This definition refers to which theme park element?
Augmented element
Tangible element
Core element
Which are the following is NOT the example for augmented element in theme park?
Car parking
Opening time announcement
Experiences
Emergency room
What is the meaning of CORE ELEMENT for theme park?
Products that solve customer's problems
Products that customers really buying
Products purchased to satisfy customer's needs
Products sold to the retailers
What is the following is the example for core element in theme park?
Souvenir
Restaurants
Excitement feelings
Safety
Tick THREE example of tangible elements in theme park.
Safety
Car parking
Wide range of rides/ attractions
The name of brand
