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WorksheetsCOD ASSESSment
Total questions: 30
Worksheet time: 16mins
1. What is COD service?
Parcel delivery to receiver as usual
Parcel delivery to receiver and shipment fee is paid by sender
Parcel delivery to receiver and item’s fee is paid by the receiver upon delivery
Parcel delivery to receiver and shipment fee is paid by the receiver upon delivery
2. At phase 1, which types of customers are able to use this service?
Walk-in customer
VIP
Nationwide VIP
E-commerce
3. Ranjit wanted to use COD service; however, he is unsure that what item can be sent. Which of the following items can be used in the COD service?
Live fish
2 pieces of carrot
A carton of lychee packet drinks
10 packets of Mi Sedap
Original IC
4. Which platform can be used to place a COD order?
JTS
VIP Platform
J&T official website
JTC
5. Which of the statement is FALSE for the COD parcel service?
Admin can register cash payment anytime
COD service is unavailable for delivery to outskirt areas
There is a special scanning sound in JTD when dispatcher do delivery scan to indicate a COD parcel
Insurance will be auto insured as it is set by default in the system
6.Choose the correct statement for COD parcel service
Parcel weight limit is opened up to 100kg
After pasting the COD sticker, it is not necessary to delete the DFOD sign, just write the amount of COD value
Maximum COD value is RM10,000
Parcel’s value is not necessarily the same with COD value
7. What factors might cause a forced collection of COD payment?
No overnight scan
No problematic scan
No delivery scan
No return registration
8. What would the next action be when a parcel had been registered under forced collection of COD?
Cannot perform delivery and shall proceed with return
Must immediately carry out scanning and proceed with delivery
Report to the network department to remove the forced collection tag
Do not perform delivery and the CDC/staff will pay for the COD payment
9. What should a SPV do to the COD parcel if uncontrollable factors happened, which caused the delivery centre to close and staff were forbidden to go in and out of the delivery centre?
Stay at home until receiving further notice from the HQ
Continue to carry out overnight and problematic scans if possible
Report to the network department and submit the AWB no. to freeze the parcel cycle of COD
Report to the network department and submit the AWB no. to freeze the parcel cycle of all parcels
10. What is the POD requirement for COD cash collection?
Take a picture of the total amount of COD payment
Take a picture of the parcel and the total amount of COD payment
Take a picture of the parcel like normal delivery
Do e-signature and fill in the IC column
11. If today is T+6, 7th days, and COD parcel is still at the delivey centre, what should the admin/sorter do?
Keep the parcel for self-collection as the receiver would like to collect it on the next day
Request dispatcher to immediately go out for delivery tomorrow
Contact sender DP and proceed with return registration
Report to the SPV and request the network department to remove the forced collection status from the data tomorrow
12. Abu from Perak wants to send some items to his Sabah friend in phase 1. Which of the following can he send with the COD service?
1.2kg clothes
Coffee table that is < 50cm per side
1 pack of KitKat
4kg of cabbages
None of the above
13. What should a dispatcher do when Mr Tan has already completed delivery signature, opened the parcel, and only then requested to return the parcel?
Report to SPV the case
Accept the parcel as usual and proceed with return (open new waybill)
Advise Mr Tan to walk in to DP to post the item back to the sender
Advise Mr Tan to go to other courier service company for sending back to sender
14. Choose the FALSE statement.
Sorter has to pass the parcel to dispatcher for delivery scan
Dispatcher has to call receiver before going out for COD parcel delivery
Parcel must be placed at a safe area under CCTV supervision
Dispatcher can make COD delivery until 8pm just like any normal delivery
15. Which of the following shipping route is opened for COD service at phase 1?
WM – EM (by using air freight)
WM – WM (receivers in Klang Valley only)
WM – WM
WM – EM (by using sea freight)
1. Kumar would like to use COD service for his iPhone parcel with an item value of RM7,000. He will be able to send the parcel.
TRUE
FALSE
2. DFOD payment method is NOT available for COD parcel.
TRUE
FALSE
3. The minimum parcel quantity for COD is 1 unit and the maximum is 5 units.
TRUE
FALSE
4. Receiver, Mr Justin can pay with Maybank QR pay in the phase 1 of COD.
TRUE
FALSE
5. Forced collection COD payment will be triggered when there is no scanning done continuously for 3 days.
TRUE
FALSE
6. Dispatcher should allow receiver the time to open the parcel box and check the items inside upon delivery.
TRUE
FALSE
7. All parcel handover situations must be done under CCTV supervision and ensure the scannings are uploaded successfully.
TRUE
FALSE
8. Dispatcher can carry out parcel return if the receiver does not want to accept the parcel.
TRUE
FALSE
9. SPV can request to freeze the parcel cycle of a waybill number if the receiver’s address could not be found.
TRUE
FALSE
10. Sender DOES NOT need to put the parcel into the courier flyer if it fits and paste COD stickers.
TRUE
FALSE
11. Once a parcel is damaged or broken, problematic scan shall be carried out and proceed with compensation.
TRUE
FALSE
12. COD parcel can mix with EX parcel because they use the same colour of woven bag and seal.
TRUE
FALSE
13. Next-day delivery (NDD) service is available for COD parcel.
TRUE
FALSE
14. COD parcel must be prioritized to deliver upon arrival.
TRUE
FALSE
15. In the phase 1, receiver can choose to pay by cash or JTC e-wallet.
TRUE
FALSE
