WorksheetsHackers Service Encounters TEST 11-15, 16-20
Total questions: 10
Worksheet time: 10mins
Why does the student go to the sports center?
To change a reservation for a badminton court
To arrange for the use of an athletic facility
To inquire about rules regarding bookings
To ask about the reason for a cancelation fee
According to the conversation, what policy did the university recently implement?
An increase in fees for the use of sports facilities
A charge for missed reservations
A limit on the number of reservations
A refund for canceled sports events
Why does the man decide not to reserve the late afternoon slot?
He is attending a photography class later
He is planning to meet with one of his classmates at four
He is scheduled to participate in club activity at that time
He is concerned that the weather will be too warm then
What does the woman mean when she says this:
"Sorry, but my hands are tied."
She is willing to compromise, but only slightly
She has her hands full with other things at the moment
She is unable to fulfill the student's request
She thinks there is a better solution to the student's problem
What will the student do next?
Make a booking for the badminton court
Go to the badminton courts
Provide information about his friend
Tell his friend to pick up a pass
Why does the student go to see the university employee?
To ask for assistance in completing his application form
To submit a document needed for a future event
To verify whether he is qualified to graduate
To request a list of requirements for graduation
What does the man mean when he says this:
"Just to let you know, I've gone over the form a dozen times."
He does not think it is necessary for the woman to inspect his form
He wants to express how complicated the form's directions were
He thinks the woman is too rigid about checking the form
He is displeased by the amount of time the form took to complete
What does the man say about his credits?
They meet his degree program requirements
They were mostly earned during summer sessions
They exceed the 120-credit requirement
They do not include the course he took at another university
According to the conversation, what are two possible reasons the woman gives for the error?
A problem with the computer
The man's failure to report the oversight
A mistake an employee made
Another university's recording procedures
What will the man probably do next?
Request an academic record
Contact the dean by phone
Meet with a school official
Submit an application form
