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Q1 Day 3 Recap

Total questions: 10

Worksheet time: 4mins

Name
Class
Date
1.

What is the KEY to maximizing your time throughout the day?

a)

Doing all the work yourself

b)

Working 10 hour days

c)

Engaging your team

2.

True or False: Succession planning should be sales pitch of your best specialist

a)

True

b)

False

3.

As an Agile leader, what is your end view?

a)

Results

b)

Reward

c)

Adaptability

d)

Innovation

4.

When it comes to Degreed, Leaders should set the (a)   .

5.

How many terms have we had YTD?

a)

10.3

b)

68%

c)

38.8

d)

19.5

6.

What was the lowest scoring step on the QA form in ISC for Q1?

a)

Step 2 - Regulatory Compliance

b)

Step 4 - Positive Language

c)

Step 7 - Documentation

d)

Step 5 - Process the request

7.

What was the lowest scoring step on the QA form in Licensed Service for Q1?

a)

Step 5 - FACTA

b)

Step 2 - Regulatory Compliance

c)

Step 10 - Documentation

d)

Step 3 - Asking for permission to call back

8.

What was the average score for step 1 of the UL Chat QA form in Q1?

a)

68%

b)

76%

c)

91.4%

d)

82%

9.

How many QA reviews did ISC complete in week 5?

a)

6

b)

59

c)

73

d)

25

10.

What is our Site Attrition goal for 2021?

a)

28%

b)

25.5%

c)

26%

d)

39%