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WorksheetsCustomer Service Overview
Total questions: 10
Worksheet time: 12mins
In which of the following steps of the Commercial Process, Customer Service Team has any interaction?
Before Sales
Sales
After Sales
All the above
Which are the missing fellow factories on the workflow?
Collections & Disputes
Logistics
Billing
Customer Master
Which of the following is NOT part of our tools? Circle the logo.
To which process factory does Customer Service Team belong?
(a)
What is the SLA to handle a Regular Request?
24 hours
1 hour
48 hours
4 hours
What is the SLA to handle a Credit Card Payment Request?
1 hour
4 hours
24 hours
5 hours
Which of the following are part of our main activities?
Collect payments
Credit Card Payments
DirectA Enrollmentsurs
Order taking
What of the following options are available to customer on DirectA Portal?
Download documents
Place an order
Contact the sales rep
Review their account balance
Submit electronic payments.
What is Zendesk and what is it for?
What is cisco and what is it for?
