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Polite English Expressions in Front Office

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

1. Which one is more polite?

a)

What is your name?

b)

May I have your name, please?

2.

2. Which one is more polite?

a)

Would you like to leave a message?

b)

Do you want to leave a message?

3.

3. Which one is more polite?

a)

What is your address?

b)

May I have your address?

4.

4. Which one is more polite?

a)

Would you like to wait?

b)

Do you want to wait?

5.

5. Which one is more polite?

a)

Okay. I will transfer your call

b)

Certainly. Allow me a movement while I transfer your call

6.

6. Which one is more polite?

a)

How may I help you?

b)

Can I help you?

7.

7. Which one is more polite?

a)

Do you want to wait for him?

b)

Would you mind waiting for him?

8.

8. Which one is more polite?

a)

We do apologize for the inconvenience

b)

Sorry for the inconvenience

9.

9. Which one is more polite?

a)

Where are you from, Sir?

b)

May I know where you are from, Sir?

10.

10. Which is more polite?

a)

May we have your phone number?

b)

What is your phone number?