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Worksheets

Bank Products & Services

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Which is the structure of the financial system in Malaysia?

a)

Central Bank

b)

Bond Market

c)

Financial Institutions

d)

Commercial Bank

2.

Banking system & Non Financial Intermediaries are the elements of Financial Institutions.

a)

True

b)

False

3.

Select one of financial market

a)

Offshore Market

b)

Development Financial Institutions

c)

Savings Institutions

d)

Insurance Companies

4.

What is Bitcoin?

a)

Shares

b)

Coins

c)

Electronic device

d)

Digital currency

5.

Crowdfunding makes use of the easy accessibility of vast networks of people through social media

a)

True

b)

Fasle

6.

Insurtech is a combination of the words “insurance” and “technology”.

a)

True

b)

False

7.

People who is senile can easily make a loan at the bank

a)

True

b)

False

8.

When bank accept deposits from customer, bank is borrowing money from customer.

a)

True

b)

False

9.

Select "Add on sale" dialogue

a)

Yes, you can have it sir

b)

Thank you for coming

c)

We have gift for you

d)

What about an insurance to go with it?

10.

How to project a positive sales image on dress and grooming?

a)

Address your customer correctly

b)

Avoid dull and boring pattern of speech

c)

Avoid the latest fashion

d)

The handshake should be done properly

11.

Are question and listening are the best way to discover your customers needs?

a)

True

b)

False

12.

Which one is type of communication?

a)

Nod

b)

Smile

c)

Talk

d)

Verbal

13.

Complaint is an expression of displeasure.

a)

True

b)

False

14.

Loan account is open by a customer

a)

True

b)

False

15.

Hire purchase loan is a loan for?

a)

House

b)

Land

c)

Car

d)

Salary