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WorksheetsLoyalty & Customer Experience Team Monthly Meeting
Total questions: 15
Worksheet time: 3mins
For all the customers that rebooked following the cancellations last week what was the most popular rebooking month?
May 2022
June 2021
July 2021
August 2021
Which month of travel in 2021 currently has the highest volume of holiday bookings?
June
July
August
September
How many individual emails have we sent for cancellation communications ?
1.9 Million
2.2 Million
4.1 Million
1.2 Million
Our average our open rate for email is 23%.
What percentage is our average open rate of cancellation emails?
30%
84%
67%
11%
How many bookings did we make in the week after the governments statement on 21st February?
30,786
42,415
19,890
34,987
Since the start of the pandemic 646,565 direct customers have had at least one holiday cancelled.
How many have gone on to make another booking?
101,789
199,999
137,347
123,879
In what year did Panto Banto 'Baby Come Back' get released ?
(a)
In what year did Justin Bieber release 'What Do You Mean'?
(a)
Under what names did Ant & Dec release 'Lets Get ready to Rumble'
Anthony & Declan
PJ & Duncan
Byker Grove Boys
Spuggy and Co
Which member of Little Britain coined the catchphrase - 'Computer Says No!'
Matt Lucas
David Walliams
What was the model number of the first Nokia Mobile phone?
0001
1111
1011
1000
How many days is it today since our entire fleet was grounded in December 2020?
90
120
140
113
According to the guesstimate of the traffic light destinations.
What’s the current ‘status’ of Portugal?
Red
Amber
Green
How many aircraft were stored in Spain during the winter?
14
25
60
3
How many days before restart is an airport customer helper brought back to work?
2 weeks
2 days
30 days
3 weeks
