WorksheetsCLS COMPASS TO PURE FIBRE RETENTION CROSS TRAINING
Total questions: 9
Worksheet time: 5mins
What is the definition of fibre
Fibre-optic communication is a method of carrying information between two places using entirely optical (light-based) technology.
Fibre is the connection between 2 points that transmit light pulses.
Fibre is the name of the service
A & B are correct
What is the definition of Pure Fibre
The connectivity between the customer's house and the hub
TELUS' brand name for our TELUS Fibre Optic infrastructure being built to homes and businesses across Alberta and B.C.
The fibre optic is the old technology we have
none of the above
Name 3 benefits of Fibre Technology
Due to its glass core, you can run fiber cable next to industrial equipment
Reliability – less susceptible to cold and wet weather conditions
Symmetrical upload and download speeds
Significantly less signal degradation over greater distances
Name two new tools that are exclusive to PureFibre Customers and what they are used for
Order Entry, EMT
Omni, small business
Small Business: Business customer
EMT: Asks to speak to a manager, Retention: Customer is requesting to cancel services prior to or after install
What is FIFA
Fibre Inventory Fulfillment and Assurance (FIFA) is the order processing system that selects PureFibre communities in Alberta and B.C.
is a method of carrying information between two places using entirely optical (light-based) technology.
The new technology
TELUS' brand name for our TELUS Fibre Optic
Name 3 benefits for both copper and pure fibre fifa
Desktop one usage, billing credits and deposits, Telus.com
Order entry, Home phone plans, Omni
Compass processes Omni ordering Satellite plans
Fifa processes, csr desktop, drop information
What tool can the customers use to get more information by themselves?
Fibremaps
One Source
Telus.com
Netcracker
Mention 3 processes tools that we use for both copper and FIFA one source
Flamingo, helpdesk, CSR
Billing, Telus.com, Casa
Onesource, helpdesk, CSR
nova,bosr,helpdesk
What are the most common types of drops
Aerial, Flexible, Constructed
Aerial, Conduit, Flexible
Aerial, Conduit, underground, Complex
Aerial, Conduit, Buried, Complex/Transitional.
