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WorksheetsFinding a Job/Getting a Job/Growing Your Skills
Total questions: 25
Worksheet time: 13mins
A job description typically contains:
The name of the supervisor
A description of the job's responsibilities
The specific career path for an individual starting with the company in this position
The exact hours that a person in this job works each work
Which agency is responsible for implementing laws and regulations to protect employees?
The EEOC
The ADA
The FLSA
What's the term for a very brief speech that you can use to sell yourself to people you meet?
A job post
A keynote speech
An elevator pitch
A sales presentation
When describing your skills and experiences, it's important to:
Begin sentences with "I did. . ."
Use action verbs.
Use sentences directly from the job description.
Use the names of your coworkers.
If you have a job interview scheduled for 1:00 PM, when's the best time to arrive at the store where you're being interviewed?
1:00 PM
12:30 PM
12:45 PM
12:59 PM
What's the standard method to use to thank an interviewer after the interview?
Via email
Via text messages
Via phone call
By sending a card in the mail
Which of the following comments would be inappropriate in a social media post?
Retail friends: "I'm looking for a sales associate position, so if you know anyone, feel free to mention me!"
Joe, send me your demo reel and I'll talk to my producer friend about you.
Quit my job today! No more being exploited and unappreciated!
Thanks to Walgreens for filling my prescriptions so quickly!
Which of the following is not typically counted as "compensation" that an employee received?
Hourly pay
Free coffee in the break room
Bonus pay
Sales commisions
Which of the following phrases is an example of positive feedback given to an employee?
"Julie, your productivity scores are very low and need to improve."
"Max, you need to start showing up on time."
"Phil, you've really improved your stocking speed."
"Emily, you have so much potential."
The term for someone who is considered to be a supportive, reliable part of a group is:
Team player
Team member
Teammate
Team leader
A vertical career path is one in which someone
Takes on roles with increasing responsibilities that are in the same part of the company
Makes a series of moves, some of which are lateral
Jumps from company to company
Stays in the same role but takes on a larger workload
Which of the following would be an appropriate use of language in an email?
'I'll run that by our Max team and get back to you."
"OK, no prob."
"Yes. I'm happy to help you.!"
"Will check w my mgr."
Managers who hire sales associates say that they value retail workers for their:
Willingness to “step back”
Capacity to work alone
Ability to focus on a single task
Composure under pressure
When you update your resume, what should you always update at the same time with your new skills and job experiences? Employers often look at this even before your resume.
Your Instagram account
Your TikTok profile
Your Facebook page
Your Linkedin profile
*Which of the following would NOT be an appropriate post for your Linkedin page?
"Great speed dating event this Friday night. Anyone interested? Just reach out!"
"Started volunteering at a local soup kitchen this week and am assisting the supervisor there to help coordinate activities."
"Actively looking for a great starting sales associate position. Already have some experience in customer service. Looking to connect with others in retail."
"Just received my Customer Service and Sales credential issued by the National Retail Federation!"
Which of the following should you NOT do in a virtual interview?
Keep your camera off, so the interviewer can hear you but not see you.
Make sure your background is clean and uncluttered.
Make eye contact with the interviewer.
Dress professionally.
A cashier decides to expand her skills and get some experience on the sales floor, so she shifts to working there. What is this an example of?
Self-promotion
Cross-training
Mentorship
Specialization
A customer returns a recently purchased video game player and tells the store associate that it shuts down after ten minutes of use. The customer’s child is home sick and wants the player to keep busy. The item is covered by a one-year warranty. What should the associate do?
Put the customer at ease by saying “I know how it is when a child is sick”.
Allow the customer to exchange the video game player today since the item is under warranty
Ask what the customer’s child was doing to make the player stop working
Point out that this particular video game player has had many complaints
A customer calls a drugstore to inquire if a prescription is ready. The associate ask the customer to hold while checking on the prescription. After the associate puts the customer on hold, the prescription is located, but before the associate gets back to the customer, several customers come into the store and approach and ask for assistance. What should the associate do?
Get back to the phone after serving the in-store customers
Immediately get back to the customer on hold
Acknowledge the in-store customers, call for assistance, and then get back to the customer on hold
Ask another associate to talk with the customer on hold
A customer service representative in a bridal shop helped a customer choose her wedding dress. The customer had alterations made to her dress. Two weeks later, she called to complain that the dress is still too long. What should the representative do first?
Ask her if she tried on the dress before she picked it up.
Apologize and let her know the cost of additional alterations
Remind her about the store’s alteration and return policies
Show empathy and ask that she come into meet with someone in alterations
A customer calls and asks an associate to search for an item. The associate knows that the item is not in the store. The BEST approach to serving this customer is:
Apologize and end the call as quickly as possible
Suggest that the customer order the item from another store or through the store catalog
Offer to search for the item in another store and follow up with the customer
Apologize and suggest a similar item and offer to send it to the customer without a shipping fee
A customer enters a popular electronics store and begins asking the sales associate detailed questions about a particular computer. The associate is unsure of the answers to the customer's questions. Another associate overhears the customer and offers to help. Which of these should the first associate do?
Let the other associate help the customer and look for another customer to help
Accept the offer of help and listen to the answers to the customer's questions
Politely refuse the help and try to answer the customer's questions anyway
Ignore the other associate, who probably only wants the commission on the sale
An associate for training sees a new employee leave a jewelry case unlocked. The new employee then leaves the area. What do you do FIRST?
Lock the case immediately
Watch the case to make sure customers don’t open it
Remind the new employee to lock the case
Alert the manager about the problem
A store manager asks a new associate to straighten stock on the display shelves. During a lunch-hour rush, only one register is open, and the line of customers is growing. Some customers put down their selections and leave the store without buying. The associate has been trained on the register, but hasn’t handled it alone. The manager is at lunch and cannot be consulted. Which of these is the associate’s best course of action?
Open another register, since the associate knows how to operate it even without having done it alone
Continue straightening the stock because that is the assignment the manager gave before leaving for lunch
Stop straightening stock and help the cashier by bagging, finding items, and getting the selections ready to be rung up
Apologize to customers in line and tell them that the wait is unusual and the manager will be back soon
One day, an associate sees a child bump into a shelf of industrial strength cleaners. A bottle falls off the shelf and breaks. Its contents spill on the floor. The child runs to a parent in the next aisle, who doesn’t seem to notice what happened. Which of these should be the associate's FIRST response?
Calmly clean the spill according to the directions on one of the bottles still on the shelf
Approach the child and ask open-ended questions
Let the parent know about the damage and tactfully ask for payment according to the policy
Direct customers and employees away from the area
