One of your co-workers calls you to ask if you sent her an e-mail message with an attachment. You recall that you sent several c-mails with attachments earlier that day. Which of the following is your best response to this question?

You are using an e-mail client that you are unfamiliar with. You need to send an e-mail with an attachment but you do not see a feature labeled "attachment" anywhere on the client. What icon should you look for that is commonly used to invoke the e-mail attachment option?

Your child's high school has created a wiki for its social science classes to support blogs and collaborative projects. Your child also contributes photos of extracurricular events to the school's Facebook site. Which term collectively describes these types of Web usage?

You are the technology coordinator for a small multi-national corporation with offices in Los Angeles, New York, Tokyo and London. You have been asked to coordinate a live and interactive meeting that will allow executives from each of the offices to meet virtually and share presentations. What is the best way to achieve this desired goal?

You received an e-mail message on which several other individuals were copied. You want to respond to this message in a way that will include everyone who was copied on the original message. You can accomplish this by using which action?

Proprietary information for your company's online business was released to a competitor. Which of the following preventative measures should your company take to ensure that its proprietary information is protected in the future?

You are leading a team of new hires and need to train them on innovative strategies and technologies that will be used to develop an upcoming project. You send several e-mail messages with links to helpful resources. But you soon realize this is an inefficient way to organize and share this information. Which solution would provide a more efficient way to categorize and share this information?

Aisha is preparing to give a presentation to management about the development of cloud computing services that her company is planning to implement. Which of the following might her managers mention as a possible objection or drawback to using cloud services for the company?

Irena is reviewing several promotional product videos from her company's marketing department before they are published on the company's Web site. The videos are in RealMedia format, but they do not open in Irena's Windows Media Player. What should Irena do in order to view the videos?

Which organization is responsible for managing domain names so that each one is unique, and (once registered) cannot be used by an unauthorized individual or organization

Roberto's company is releasing updates to a specific product.

H. needs to educate the company's sales managers, who are located in various international locations, about the new product updates. Which of the following methods would be the most economical and efficient solution for Roberto to discuss the required information with the sales managers synchronously?

Michelle wants to search for a scuba regulator. She plans to use a keyword search engine. She does not want to see any results from the manufacturer named Scubapro. Which of the following search strings should she use?

Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible.

What adjustment to the project triangle components can you suggest to meet your customer's needs?

You are configuring an e-mail client to connect to your e-mail account. Which of following is required to set up the e-mail account?

Gabby suspects that an attacker has gained control of her system. Which of the following is the most appropriate action for her to take?

Which choice lists the required elements for HTTP to function?

When using secure authentication, which of the following are required?

Marcella is looking for a very unique product online. She has found one on the XYZ Company's Web site, which is designed well and appears to be legitimate. As she navigates through the checkout process, she reaches the checkout page with this URL, which asks her to enter her credit card information:

http://XYZ.com/gp/checkout.html/ref=chk_out_TLS12B_lb?ie=UTF8&docId=10007931

Why should Marcella cancel her online transaction instead of proceeding?

Paul has just finished a very important sales meeting with a potential customer and he needs to update his supervisor at the corporate office, which is located in another country. Paul is debating whether to text or e-mail his supervisor about the meeting details. Which of the following would be the best practice for communicating with his supervisor?

A friend just sent you a link to a Facebook page with information that you find very useful. You want to be able to recall the site in the future from your desktop computer, or from your mobile device while away from your desk. Which is the best approach?

Emelia and Lola have created a new software application that allows messaging site subscribers to analyze the message statistics in order to more easily assess and interact with followers. They have decided to license this software according to the GNU GPL Version 3. What does this license allow them to do with their software?

A paradigm shift has occurred in the way that small businesses use software applications. Companies increasingly choose hosted solutions with a monthly subscription fee and outsourced system maintenance, instead of purchasing software and hardware that must be maintained by internal resources. This business model is commonly referred to as:

A family member has just sent you an e-mail message that contains highly personal details about a family matter. The message was sent to your company e-mail address. The family member has requested that you respond with your ideas about how to resolve the situation. Which of the following is a reason for you to call your family member and discuss the matter over the phone instead?

Selena needs to send a message to her manager providing all the details of a business proposal. The idea they have discussed is critical to the business. The project is considered urgent and confidential. Selena wants to get this outline to her manager as quickly as possible. What would be the most appropriate way Selena could use an SMS (text) message in relation to this proposal?

Which of the following is a legal and ethical practice?

Consider the following address:http://www.CIWcertified.com/certifications/web_foundations/iba.phpWhich part of the URL represents the server name on which this page resides?

You have just checked the balance in your bank account by logging into your bank's Web site. Which protocol was most likely used for the transmission of your information?

You have volunteered to give a presentation to the parents at your child's school about the dangers of the Internet. Which of the following would you include in your recommendations to parents?

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

You just started a small business and need to create a logo. Although you are technically savvy, your artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the Internet and social networking in this manner is known as:

You attend an online university that offers seminars on APA Style through its Writing Center. You registered for the seminar and learn that the training will be provided over the Web. Although there is no opportunity to ask questions, you find the live lecture to be engaging.

Which Web based meeting format was used?

An end user cannot log in to a page that provides an c-learning course. The authentication window will not launch. Which of the following is most likely the cause of this problem?

To reduce the costs of maintaining servers with FTP access; your company is using P2P to facilitate sharing of information. Which strategy should your company use to protect the company's sensitive information while capitalizing on the benefits of P2P power?

Which of the following strategies will help protect your computer against virus attacks?

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

Xue's company has provided her with a desktop computer to use at work. She has configured her e-mail client on this work computer to include her personal e-mail account so that she can conveniently download messages and check her personal e-mail. Xue should be aware that:

Melanie works in the sales department at XYZ Company. She decides that her company's marketing team has done a poor job representing the company's brand. Without direction or permission, she starts her own social networking account to help. This account's name is called XYZ Professional. To customize her page, she uses company logos and verbiage from the company Web site. She then begins communicating with customers and individuals interested in XYZ via this service. Which of the following would be the most appropriate response to Melanie's actions by the company?

You are a software developer who wants to start developing mobile apps for smartphones. You have the option to develop apps for an open-source operating system. Which of the following could persuade you to focus your development efforts on the open-source operating system?

Consider the following address:http://www.CIWcertified .com/Certifications/Web_Foundations/iba.phpWhich of the following is the best classification for the address?

Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business's customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud-based service. Which of the following is the primary reason for this practice?

You use a proprietary Windows-based program to generate architectural drawings and plans for your freelance drafting business. You have a personal Web site and would like to share samples of your work for potential new customers to review. To which file format should you convert your drawings so that they are view able regardless of the local operating system used by the individual viewing your site?

Digital signatures verify the integrity of the data, verify the identity of the sender, and:

The App-A-Day company offers software applications for various topics. When a customer purchases a desired application from the App-A-Day online store, he is directed to a page where he can download the application directly. When the customer is redirected and begins downloading the application, which specific standard protocol is most likely transferring the application?

You are expecting a very important file from a co-worker in a remote office to be sent to you through e-mail. You finally call the co-worker and tell him that you have not received the file.

H. informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his e-mail message. You contact the Technical Support department and ask them for help. After some investigation, Technical Support finds the e-mail from your coworker with an attachment named salesnumbers.exe in the spam folder of your e- mail client. What is the most likely reason that the e-mail message was filtered out?

As a project manager, you have to balance three elements that compose the project triangle. Suppose your customer requests that you add some new requirements to the project when you are halfway through. If you agree to this request, how would it affect other aspects of the project?

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

You accidentally dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail client for you. Even though you have tried this several times, it does not work. The mobile phone vendor says that because you are trying to sync your e-mail account with an enterprise mail server, you will need to configure the e-mail client manually. Which choice lists the information you will need to configure the e-mail client?

Raoul has received a file attachment from a known individual. H. has no reason to expect files from this individual. Which of the following is an effective security strategy for Raoul to take?

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

Which of the following is used to help non-technical users collectively classify and find information on a site?

You have just finished designing a Web site to support a charity organization's fund-raising efforts. You need to meet with the board members to get their feedback and address some questions before you implement the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide you with an opportunity to discuss the design as a group?

Evonka is listening to music from an online music provider (such as Pandora or Jango). She builds a list of music preferences, including favorite songs. The music service then suggests additional songs she might enjoy. The music provider is an example of a cloud-computing application that uses a technology for collaborative filtering, which helps define the list of songs available to listeners. Which term describes this technology?

Which of the following strategies is recommended when conducting keyword searches?

You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue do you risk by forwarding the e-mail message?

You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?