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WorksheetsOffice Administration: Functional language
Total questions: 26
Worksheet time: 18mins
We use this phrase when we interrupt speak to someone who is busy working
I'm sorry I'm late
I'm sorry to disturb you
Never mind
Don't worry
Who says this? " My department is developing a special new product"
Recepcionist
Sales representative
Head of Research and development
laboratory Technician
Q: Are you enjoying the exhibition?
There are some very interesting stands
Many people decided not to come.
I'm Alain. I'm from France
As a matter of fact, I'm going to participate in the race this year.
It is a formal apology when you walk into someone
Sorry
That's all right
I beg your pardon
Not at all
We use this phrase when someone is waiting for us
I'm sorry to keep you waiting
Don't mention it
Never mind
Not at all
David Jones is held up in a ................... because there was a car accident on Central Road.
mixed up dates
urgent meeting
arrengeing an appointment
traffic jam
This is a formal apology, usually used in business letters
I'm sorry
Don't worry
Sorry
I must apologize
Choose slightly formal way to express your gratitude
Cheers
OK
Thank you. That's very kind of you.
Don't worry
What may a Chief accountant say?
Our customers are paying us on time
We got some very special prices for you this month
I want to sell our factory in China
I work with this microscope everyday.
Q: How do I get to the new Exhibition Centre?
Which bus do I need?
This is the exit
Follow the signs for Forest Street.
Where should I get off?
Kate is in the office on the 29th. Would that ....... you?
cancel
suit
participate
reschedule
My plans have changed. Please reorganise my (a) according to my notes in red
Would 3 o'clock on Monday be a ...... to meet?
busy time
free time
convenient time
tied up time
This package must get to London today! We'll send it by .....
courier
ship
registered mail
international stamp
When someone is talking on the phone,
they transfer the call
their line is busy
they return your call
They put you on hold.
The meeting will start at 2 o'clock .......... You mustn't be late.
break
busy
convenient
sharp
Can you tell me how much the repair will cost?
I have to see the pipe before.
You must turn off the water.
In about a quarter of an hour.
How can I help you?
When you answer the phone in the office you first say:
How can I help you?
You're welcome
I'll get back as soon as possible.
Good morning, Malton & Sons. Liz speaking
A more formal way to say "She is out of the city."
I'll let her know.
I apologise. I'll see what I can do.
She is unavailable at the moment
Can I take a message?
"Remove" is the opposite of "put"
TRUE
FALSE
I'd like to speak to Harry, please. .....
Can you put me through?
is there a reply?
Why did the phone only ring once?
Do you know how to operate the switchboard?
You use bubble wrap to ......... fragile items.
weigh
pick up
wrap
hold
You must document all the incoming mail in it.
What does "IT" refer to?
product manual
a chart with sorting procedures
stamping incoming mail.
incoming mail log.
We use this phrase when we interrupt someone.
No, that's fine.
Oh, yes. Now I see
By the way
Sorry to bother you.
Don't forget to ........... the photocopier at the end of the day.
turn on
turn off
close
open
I'd like this advert to be big. Please ..... it as much as possible.
narrow
wide
reduce
enlarge
