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WorksheetsCMSERES 3rdT
Total questions: 58
Worksheet time: 58mins
From: Fred Olsen
To: Jamie Olivier
Subject: Apologies
Who's sending the e-mail?
Jamie Olivier
Fred Olsen
It is true that the restaurant was very crowded on the evening of 5th July and your table was not big enough.
This means...
The restaurant was awful.
There were a lot of people and his table was not big enough.
For future visits, I suggest that you call in advance so we can offer you a more suitable table. I apologise for the slow service.This happened because three of our waiters were ill and couldn't work at night.
Why weren't there enough waiters at the restaurant?
His waiters couldn't work at night.
Some waiters were ill.
Regarding your friends' undercooked fish, if you check your bill, you will see that we didn't charge you for it.
Who was with Mr Olsen?
He was alone.
His family.
His friends.
Which one is not a way of saying sorry?
I apologise for ...
My apologies, sir.
Sincerely,
I'm very sorry.
When a place is full of people you can say it is ...
(Two options are correct)
free
busy
crowded
empty
If the waiter/waitress offers you complimentary drinks or desserts, do you have to pay for them?
Yes, I do.
No, I don't.
When you ask for the bill you get...
a list of charges from your meal
the receipt
Complete the sentence:
A: (a) is your wine.
B: Thank you.
A: Enjoy your meal. (a) be back soon to see if you need anything.
A: (a) is everything?
B: I hate to (a) , but we're dissapointed.
A: Please accept my (a) . I'll replace it straight away.
B: One more thing. The music is (a) loud.
Choose the right answer:
This food is very bad!
I'm very sorry. I'l bring you another thing.
I'm very sorry. I'll heat it up.
My sirloin steak is very bland.
I'm sorry. I'll bring you the salt cellar.
I'm very sorry. I'll heat it up.
This glass is broken/cracked.
I'm sorry. I'll bring you another one.
Sorry madam, we're fully booked tonight.
This tablecloth is very dirty.
I'm very sorry, I'll heat it up.
I apologise sir. I'll change it at once.
The bread is missing!
I'm sorry madam. I'll bring you another one.
I'm sorry. I'll bring it as soon as possible.
This restaurant is very noisy.
Sorry sir/madam, we're fully booked tonight.
I'm very sorry madam. I'll send you another one.
Choose the right option:
The chef makes _________ bread every morning.
fresh
freshly
The staff work very ________ in the busy season.
hard
hardly
The Coral Beach is a ___________ hotel.
well
good
Bruno works very ___________ in the kitchen.
fast
fastly
The fire alarms are tested ____________.
regular
regularly
Choose the correct option:
Take the lift ...
to the top floor.
for the top floor.
... right out of the lift.
Walk
Turn
The conference suite is ...
in your right.
on your right.
Walk ... the corridor.
past
along
Go _________the stairs.
past
across
Complete the sentences:
Woman: (a) , can you direct me to the Dona María theatre?
Reception: Yes, it's quite (a) here.
Walk (a) Rossio square.
Write the equivalent in English:
Planta baja
(a)
Primer piso
(a)
Segundo piso
(a)
azotea
(a)
Sótano
(a)
Order the words to make a correct sentence.
all/shut/the fire doors
(a)
the guests/evacuate/from the rooms
(a)
my bill/I'd like/to settle
(a)
I don't have ____________ money.
many
much
How ___________ time is left?
many
much
There aren't ______________ big tables.
many
much
How _____________ rooms are booked for tomorrow?
much
many
You have ____________ people from Poland.
many
a lot of
He has _____________ information about the new job.
a lot of
much
Write the right adjective in English:
duro (a steak)
(a)
maleducado/a
(a)
ruidoso
(a)
muy frío
(a)
poco hecho (steak)
(a)
soso
(a)
salado
(a)
reseso/revenido
(a)
no está suficientemente caliente
(a)
muy hecho
(a)
con sabor a corcho
(one word)
(a)
