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220-1002 uC 05142021 Part 1

Total questions: 64

Worksheet time: 33mins

Name
Class
Date
1.

Which is a safety device used to safely channel the static electricity to a proper ground, typically the computer's chassis?

a)

ESD wrist strap

b)

Air filter mask

c)

Anti-static bag

d)

Safety goggles

2.

Which of the following commands is used to test the reachability of a host on an IP network?

a)

netstat

b)

nslookup

c)

tracert

d)

ping

3.

A company located in a metropolitan area is surrounded by different public businesses. The security team is concerned that unauthorized neighboring customers will connect to the corporate WiFi, which could result in data breaches. Which of the following is the best solution to reduce the security vulnerability with the least administrative effort?

a)

Firewall

b)

Firmware

c)

Network analyzer

d)

MAC filtering

4.

What are the features of the NTFS file system? Each correct answer represents a complete solution. Choose all that apply.

a)

RAID support

b)

Individual file security encryption

c)

Monitor network traffic

d)

Disk quota

5.

What is the minimum RAM requirement for Windows 8.1 32-bit system?

a)

2 GB

b)

4 GB

c)

1 GB

d)

512 MB

6.

What is the result of pressing Ctrl+Shift+Esc in a Windows 8 computer?

a)

You toggle between windows.

b)

Control Panel opens.

c)

Task Manager opens.

d)

The screen lock is activated.

7.

Which type of virus is designed to make itself difficult to detect or analyze?

a)

Multipartite

b)

Armored

c)

Macro

d)

Companion

8.

Which ipconfig switch will enable you to lease IP addressing information from a DHCP server or APIPA?

a)

/renew

b)

/release

c)

/registerdns

d)

/flushdns

9.

Which user account type can change security settings, install software and hardware, and access all files on the computer?

a)

Guest

b)

Power User

c)

Standard User

d)

Administrator

10.

Which command is used to add, remove, and make changes to the user accounts on a Windows computer?

a)

nslookup

b)

netstat

c)

net user

d)

tracert

11.

Which of the following appliances is designed to protect electrical devices from voltage spikes?

a)

Port replicator

b)

NAS appliance

c)

Surge protector

d)

Set-top box

12.

What is the minimum RAM requirement for Windows 10 64-bit system?

a)

1 GB

b)

512 MB

c)

2 GB

d)

4 GB

13.

You are troubleshooting a computer where you find a faulty video card and need to replace it. Which of the following safety procedures should be used to prevent damaging the new part?

a)

Unplug the computer power cable.

b)

Self ground and handle the new card by the edges.

c)

Place the computer on the floor.

d)

Ground the computer and remove jewelry.

14.

a)

Original Old Fashioned

b)

Powdered Sugar Old Fashioned

c)

Cinnamon Old Fashioned

d)

Coconut Old Fashioned

15.

Which of the following is the process of analyzing the proposed changes for the possibility of failure or undesirable consequences?

a)

Plan for change

b)

Scope of change

c)

Risk analysis

d)

Documented business process

16.

You are dealing with customers on the phone. Which of the following rules should you adhere?

Each correct answer represents a complete solution. Choose all that apply.

a)

Maintain a positive attitude

b)

Vent about customers on social media.

c)

Avoid arguing with customers.

d)

Avoid using jargon, abbreviations, and acronyms.

17.

Which installation method allows computers to boot up remotely through a network interface?

a)

Multiboot

b)

PXE

c)

Repair

d)

Image deployment

18.

A user has started a cloud initiative and would like to make the log-in process to a different application easier for users. The user has also requested the login process initiate from the same portal. As a technician, which of the following tools will be the best solution?

a)

DMZ

b)

SSO

c)

SLA

d)

EAP

19.

What includes a full name, social security number, driver's license number, bank account number, passport number, and email address?

a)

GDPR

b)

PCI DSS

c)

DRM

d)

PII

20.

Which of the following xcopy switches overwrites read-only files?

a)

/r

b)

/v

c)

/s

d)

/u

21.

Which of the following commands is used for diagnosing and troubleshooting DNS problems?

a)

diskpart

b)

tasklist

c)

nslookup

d)

chkdsk

22.

Which Mac OS feature allows a user to search the Mac for all kinds of files, including documents, music, photos, emails, and contacts?

a)

Mission Control

b)

Keychain

c)

Boot Camp

d)

Spotlight

23.

Joe, a user, just installed an application onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?

a)

Logic bomb

b)

Ransomware

c)

Trojan horse

d)

Spam

24.

Which of the following is a malicious attempt to disrupt normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic?

a)

Spam

b)

DDoS

c)

Zero-day attack

d)

Rootkit

25.

A network administrator diagnoses that port 23 is not open. Which of the following protocols is being blocked?

a)

HTTPS

b)

SSH

c)

FTP

d)

Telnet

26.

The command ipconfig /renew will renew an IP address for the host from what type of server?

a)

DHCP

b)

Proxy

c)

NTP

d)

Fax

27.

A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?

a)

Mantrap

b)

Load balancer

c)

Rootkit

d)

Firewall

28.

Which of the following are wireless protocols that you might use when securing a SOHO wireless network?

Each correct answer represents a complete solution. Choose all that apply.

a)

WPA2

b)

WEP

c)

SFTP

d)

WPA

29.

Which Windows utility is intended to duplicate, test, and deliver new installations for the Windows operating system based on an established installation?

a)

Nslookup

b)

Ipconfig

c)

Sysprep

d)

Msconfig

30.

Which of the following is an email-based social engineering attack?

a)

Ransomware

b)

Spoofing

c)

Logic bomb

d)

Phishing

31.

Which file system is primarily used on Unix-based systems?

a)

FAT

b)

NTFS

c)

NFS

d)

FAT32

32.

Which is malicious code that restricts access to a user's device or the data stored on it until the victim pays the attacker to remove the restriction?

a)

Logic bomb

b)

Spam

c)

Ransomware

d)

Trojan horse

33.

Which of the following provides stronger data protection and network access control and uses the Advanced Encryption Standard (AES) algorithm to protect data?

a)

WEP

b)

WPA

c)

3DES

d)

WPA2

34.

Which of the following creates a secure tunnel between two locations over the Internet?

a)

DHCP

b)

NAT

c)

DNS

d)

VPN

35.

Which Linux command displays a list of currently running processes?

a)

cd

b)

chmod

c)

ps

d)

chown

36.

Which type of installation installs an operating system on the computer without saving any existing files or settings?

a)

Refresh

b)

Clean

c)

Repair

d)

Upgrade

37.

Which utility lets you encrypt an entire hard drive for enhanced security?

a)

Windows Resource Protection

b)

BitLocker

c)

Network and Sharing Center

d)

Security Account Manager

38.

Which of the following is a command that enables you to verify the route to a remote host?

a)

tracert

b)

ping

c)

nslookup

d)

netstat

39.

Which type of installation method installs an operating system without user input?

a)

Image deployment

b)

Repair

c)

Refresh

d)

Unattended

40.

Which is a form of attack in which an attacker changes the MAC address and attacks an Ethernet LAN?

a)

Spoofing

b)

ARP poisoning

c)

Kerberos

d)

Man-in-the-middle

41.

A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will best prevent user data loss?

a)

Docking station

b)

Surge protector

c)

Virtual switch

d)

UPS

42.

Which class of fire extinguisher is meant for flammable liquids?

a)

Class B

b)

Class C

c)

Class D

d)

Class A

43.

Which switch is used with the xcopy command to copy only those files that already exist in the destination?

a)

/v

b)

/u

c)

/o

d)

/s

44.

Which utility lets you easily monitor your CPU usage, memory usage, disk activity, and network activity in real time?

a)

Action Center

b)

User Account Control

c)

Windows Resource Protection

d)

Resource Monitor

45.

Which attack is the act of a person rifling through the trash with the expectation to find information?

a)

Bluesnarfing

b)

Tailgating

c)

Dumpster diving

d)

DoS

46.

Which Linux command is used to rename a file and move the file from one directory to another?

a)

mv

b)

chmod

c)

cd

d)

chown

47.

Which Linux command is used to display the current directory?

a)

pwd

b)

mkdir

c)

rm

d)

chmod

48.

Which class of fire extinguisher is used for electrical fires?

a)

A

b)

B

c)

D

d)

C

49.

Multiple users have reported latency issues. After troubleshooting the issue, the technician finds that bandwidth is saturated by non-corporate applications. Which of the following should resolve this issue?

a)

Port filtering

b)

ACL

c)

Antivirus software

d)

Content filtering

50.

Which is a software program or set of instructions programmed on a hardware device?

a)

LUN masking

b)

Firmware

c)

Patching

d)

Firewall

51.

Which protocol is used by routers, hosts, and network devices to generate error messages when there are problems in delivering IP packets?

a)

TLS

b)

DHCP

c)

ARP

d)

ICMP

52.

What is the first step of the best practice procedures for malware removal?

a)

Disable System Restore.

b)

Identify and research malware symptoms.

c)

Quarantine the infected systems.

d)

Schedule scans and run updates.

53.

Which of the following is an industry specification for the efficient handling of power consumption in desktop and mobile computers?

a)

NIDS

b)

Task Scheduler

c)

UAC

d)

ACPI

54.

Which port should be opened to connect a PC through the Remote Desktop Protocol (RDP)?

a)

25

b)

22

c)

3389

d)

443

55.

What specifies a set of requirements, specifications, or guidelines for the standardization of processes?

a)

ISO

b)

PCI DSS

c)

AUP

d)

PHI

56.

Which of the following is the psychological manipulation of people into performing actions or divulging confidential information?

a)

Zero-day attack

b)

Honeypot

c)

Rootkit

d)

Social engineering

57.

Which Linux command displays the contents of a directory?

a)

ls

b)

chmod

c)

cd

d)

mkdir

58.

Which of the following tools provides comprehensive information about the system’s resource usage, hardware, and software environments?

a)

Event Viewer

b)

Action Center

c)

UAC

d)

Msinfo32

59.

Which provides assurance that the data remains private and no one sees it except for those expected to see it?

a)

Confidentiality

b)

Non-repudiation

c)

Authentication

d)

Integrity

60.

Which of the following commands is used to erase information from a computer diskette or fixed drive?

a)

tasklist

b)

diskpart

c)

copy

d)

format

61.

Which of the following is a basic system diagnostic and performance monitoring tool included with Windows operating systems?

a)

Windows Defender

b)

Event Viewer

c)

Task Manager

d)

Task Scheduler

62.

When dealing with a difficult customer, which of the following is the best way to handle the situation?

a)

Do not argue with the customer or be defensive.

b)

Escalate the customer's issue to a supervisor.

c)

Use technical terms to assure customer confidence.

d)

Sympathize with the customer about the issue.

63.

Which of the following holds information about operating systems installed on the computer, such as the location of the operating system files?

a)

MSConfig

b)

BOOTMGR

c)

MBR

d)

BCD

64.

Which of the following is a legal contract between a software application author or publisher and the user of that application?

a)

EULA

b)

PCI DSS

c)

DRM

d)

PII