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Worksheets220-1002 uC 05142021 Part 1
Total questions: 64
Worksheet time: 33mins
Which is a safety device used to safely channel the static electricity to a proper ground, typically the computer's chassis?
ESD wrist strap
Air filter mask
Anti-static bag
Safety goggles
Which of the following commands is used to test the reachability of a host on an IP network?
netstat
nslookup
tracert
ping
A company located in a metropolitan area is surrounded by different public businesses. The security team is concerned that unauthorized neighboring customers will connect to the corporate WiFi, which could result in data breaches. Which of the following is the best solution to reduce the security vulnerability with the least administrative effort?
Firewall
Firmware
Network analyzer
MAC filtering
What are the features of the NTFS file system? Each correct answer represents a complete solution. Choose all that apply.
RAID support
Individual file security encryption
Monitor network traffic
Disk quota
What is the minimum RAM requirement for Windows 8.1 32-bit system?
2 GB
4 GB
1 GB
512 MB
What is the result of pressing Ctrl+Shift+Esc in a Windows 8 computer?
You toggle between windows.
Control Panel opens.
Task Manager opens.
The screen lock is activated.
Which type of virus is designed to make itself difficult to detect or analyze?
Multipartite
Armored
Macro
Companion
Which ipconfig switch will enable you to lease IP addressing information from a DHCP server or APIPA?
/renew
/release
/registerdns
/flushdns
Which user account type can change security settings, install software and hardware, and access all files on the computer?
Guest
Power User
Standard User
Administrator
Which command is used to add, remove, and make changes to the user accounts on a Windows computer?
nslookup
netstat
net user
tracert
Which of the following appliances is designed to protect electrical devices from voltage spikes?
Port replicator
NAS appliance
Surge protector
Set-top box
What is the minimum RAM requirement for Windows 10 64-bit system?
1 GB
512 MB
2 GB
4 GB
You are troubleshooting a computer where you find a faulty video card and need to replace it. Which of the following safety procedures should be used to prevent damaging the new part?
Unplug the computer power cable.
Self ground and handle the new card by the edges.
Place the computer on the floor.
Ground the computer and remove jewelry.
Original Old Fashioned
Powdered Sugar Old Fashioned
Cinnamon Old Fashioned
Coconut Old Fashioned
Which of the following is the process of analyzing the proposed changes for the possibility of failure or undesirable consequences?
Plan for change
Scope of change
Risk analysis
Documented business process
You are dealing with customers on the phone. Which of the following rules should you adhere?
Each correct answer represents a complete solution. Choose all that apply.
Maintain a positive attitude
Vent about customers on social media.
Avoid arguing with customers.
Avoid using jargon, abbreviations, and acronyms.
Which installation method allows computers to boot up remotely through a network interface?
Multiboot
PXE
Repair
Image deployment
A user has started a cloud initiative and would like to make the log-in process to a different application easier for users. The user has also requested the login process initiate from the same portal. As a technician, which of the following tools will be the best solution?
DMZ
SSO
SLA
EAP
What includes a full name, social security number, driver's license number, bank account number, passport number, and email address?
GDPR
PCI DSS
DRM
PII
Which of the following xcopy switches overwrites read-only files?
/r
/v
/s
/u
Which of the following commands is used for diagnosing and troubleshooting DNS problems?
diskpart
tasklist
nslookup
chkdsk
Which Mac OS feature allows a user to search the Mac for all kinds of files, including documents, music, photos, emails, and contacts?
Mission Control
Keychain
Boot Camp
Spotlight
Joe, a user, just installed an application onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?
Logic bomb
Ransomware
Trojan horse
Spam
Which of the following is a malicious attempt to disrupt normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic?
Spam
DDoS
Zero-day attack
Rootkit
A network administrator diagnoses that port 23 is not open. Which of the following protocols is being blocked?
HTTPS
SSH
FTP
Telnet
The command ipconfig /renew will renew an IP address for the host from what type of server?
DHCP
Proxy
NTP
Fax
A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?
Mantrap
Load balancer
Rootkit
Firewall
Which of the following are wireless protocols that you might use when securing a SOHO wireless network?
Each correct answer represents a complete solution. Choose all that apply.
WPA2
WEP
SFTP
WPA
Which Windows utility is intended to duplicate, test, and deliver new installations for the Windows operating system based on an established installation?
Nslookup
Ipconfig
Sysprep
Msconfig
Which of the following is an email-based social engineering attack?
Ransomware
Spoofing
Logic bomb
Phishing
Which file system is primarily used on Unix-based systems?
FAT
NTFS
NFS
FAT32
Which is malicious code that restricts access to a user's device or the data stored on it until the victim pays the attacker to remove the restriction?
Logic bomb
Spam
Ransomware
Trojan horse
Which of the following provides stronger data protection and network access control and uses the Advanced Encryption Standard (AES) algorithm to protect data?
WEP
WPA
3DES
WPA2
Which of the following creates a secure tunnel between two locations over the Internet?
DHCP
NAT
DNS
VPN
Which Linux command displays a list of currently running processes?
cd
chmod
ps
chown
Which type of installation installs an operating system on the computer without saving any existing files or settings?
Refresh
Clean
Repair
Upgrade
Which utility lets you encrypt an entire hard drive for enhanced security?
Windows Resource Protection
BitLocker
Network and Sharing Center
Security Account Manager
Which of the following is a command that enables you to verify the route to a remote host?
tracert
ping
nslookup
netstat
Which type of installation method installs an operating system without user input?
Image deployment
Repair
Refresh
Unattended
Which is a form of attack in which an attacker changes the MAC address and attacks an Ethernet LAN?
Spoofing
ARP poisoning
Kerberos
Man-in-the-middle
A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will best prevent user data loss?
Docking station
Surge protector
Virtual switch
UPS
Which class of fire extinguisher is meant for flammable liquids?
Class B
Class C
Class D
Class A
Which switch is used with the xcopy command to copy only those files that already exist in the destination?
/v
/u
/o
/s
Which utility lets you easily monitor your CPU usage, memory usage, disk activity, and network activity in real time?
Action Center
User Account Control
Windows Resource Protection
Resource Monitor
Which attack is the act of a person rifling through the trash with the expectation to find information?
Bluesnarfing
Tailgating
Dumpster diving
DoS
Which Linux command is used to rename a file and move the file from one directory to another?
mv
chmod
cd
chown
Which Linux command is used to display the current directory?
pwd
mkdir
rm
chmod
Which class of fire extinguisher is used for electrical fires?
A
B
D
C
Multiple users have reported latency issues. After troubleshooting the issue, the technician finds that bandwidth is saturated by non-corporate applications. Which of the following should resolve this issue?
Port filtering
ACL
Antivirus software
Content filtering
Which is a software program or set of instructions programmed on a hardware device?
LUN masking
Firmware
Patching
Firewall
Which protocol is used by routers, hosts, and network devices to generate error messages when there are problems in delivering IP packets?
TLS
DHCP
ARP
ICMP
What is the first step of the best practice procedures for malware removal?
Disable System Restore.
Identify and research malware symptoms.
Quarantine the infected systems.
Schedule scans and run updates.
Which of the following is an industry specification for the efficient handling of power consumption in desktop and mobile computers?
NIDS
Task Scheduler
UAC
ACPI
Which port should be opened to connect a PC through the Remote Desktop Protocol (RDP)?
25
22
3389
443
What specifies a set of requirements, specifications, or guidelines for the standardization of processes?
ISO
PCI DSS
AUP
PHI
Which of the following is the psychological manipulation of people into performing actions or divulging confidential information?
Zero-day attack
Honeypot
Rootkit
Social engineering
Which Linux command displays the contents of a directory?
ls
chmod
cd
mkdir
Which of the following tools provides comprehensive information about the system’s resource usage, hardware, and software environments?
Event Viewer
Action Center
UAC
Msinfo32
Which provides assurance that the data remains private and no one sees it except for those expected to see it?
Confidentiality
Non-repudiation
Authentication
Integrity
Which of the following commands is used to erase information from a computer diskette or fixed drive?
tasklist
diskpart
copy
format
Which of the following is a basic system diagnostic and performance monitoring tool included with Windows operating systems?
Windows Defender
Event Viewer
Task Manager
Task Scheduler
When dealing with a difficult customer, which of the following is the best way to handle the situation?
Do not argue with the customer or be defensive.
Escalate the customer's issue to a supervisor.
Use technical terms to assure customer confidence.
Sympathize with the customer about the issue.
Which of the following holds information about operating systems installed on the computer, such as the location of the operating system files?
MSConfig
BOOTMGR
MBR
BCD
Which of the following is a legal contract between a software application author or publisher and the user of that application?
EULA
PCI DSS
DRM
PII
