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Communication, Features, Process

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Interpret the meaning of a message

a)

Encode

b)

Decode

2.

Put your message into a form that your audience will understand

a)

Encode

b)

Decode

3.

Who receives the message that was sent?

a)

Sender

b)

Receiver

4.

Who creates the message to be sent?

a)

Sender

b)

Receiver

5.

Communication is when the SENDER speaks AND the ________ accurately decodes its meaning

a)

SENDER

b)

RECEIVER

c)

MESSAGE

d)

FEEDBACK

6.

Verbal communication is

a)

sending a message without using words

b)

sending a message in words

c)

posture, gestures, facial expression, body language

d)

communicating with oneself

7.

When might you not use informal communication?

a)

making arrangements with your friends

b)

when meeting a new service user at work

c)

sending a text message to your aunt

d)

talking to your teacher about your work

8.
The medium (channel) in the communication process is ___________. 
a)
Person who responds to the communication 
b)
Person who started the communication 
c)
The location communication takes place
d)
The tool being used to communicate
9.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
10.

It may be in the form of noise, a disability, or a psychological problem that impede the communication

process?

a)

A. Context

b)

B. Barrier

c)

C. Listener

d)

D. Message

11.

When does encoding take place?

a)

A. When the receiver interprets the message

b)

B. When the sender translates the message into a perceivable form

c)

C. When both sender and receiver need to exchange messages

d)

D. When the sender recognizes the communication style of the other

12.

The act of transmitting or exchanging information or opinions is ____________.

a)

announcement

b)

proclamation

c)

communication

d)

declaration

13.

The message is __% spoken word

a)

7

b)

38

c)

55

d)

6

14.

The message is __% tone of voice

a)

7

b)

38

c)

55

d)

6

15.

The message is __% body language

a)

7

b)

38

c)

55

d)

6

16.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
17.

What are the 2 types of communication?

a)

sending and receiving

b)

verbal and non-verbal

18.
Communication with more than 2 people (3 or more). 
a)
Interpersonal 
b)
Intrapersonal
c)
Group 
d)
none
19.

Screaming of children, heavy downpour or vehicles in motion are noise that are...

a)

Cultural

b)

External

c)

Oral

d)

Internal

20.

These are the purposes of communication ...

a)

To get and give information

b)

To ensure understanding

c)

To change behaviour

d)

All answers are correct