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Interpersonal Skills, Emotional Intelligence, Self Awareness

Total questions: 20

Worksheet time: 13mins

Name
Class
Date
1.
Define "self-motivation."
a)
The ability to tell yourself what to do rather than someone else telling you.
b)
The ability to stick to something.
c)
The ability to feel what others feel.
d)
Being positive in the face of adversity.
2.
Define "I.Q."
a)
The ability to tell yourself what to do rather than someone else telling you.
b)
The ability to feel what others feel.
c)
A combined score of your math and verbal skills.
d)
Is made up of your personal skills and people skills.
3.
Define "Emotional Intelligence."
a)
The ability to feel what others feel.
b)
Is made up of personal skills and people skills
c)
A combination of empathy and social skills.
d)
The ability to interact with others in a positive way.
4.
Define "Interpersonal Skills."
a)
A combination of empathy and social skills.
b)
Is made up of personal skills and people skills.
c)
The ability to understand who you really are.
d)
The ability to feel what others feel.
5.
Define "Empathy."
a)
The ability to interact with others in a positive way.
b)
The ability to feel what others feel.
c)
Is made up of personal skills and people skills.
d)
A combination of empathy and social skills.
6.
Define "Self-Control."
a)
The ability to control your urges.
b)
The ability to tell yourself what to do rather than someone else telling you.
c)
The ability to understand who you really are.
d)
The ability to stick to something.
7.
Define "Self-Awareness."
a)
The ability to understand who you really are.
b)
The ability to stick to something.
c)
The ability to interact with others in a positive way.
d)
The ability to feel what others feel.
8.
People who envisioned doing something "bad" had less willpower than those who envisioned doing something "good."
a)
True
b)
False
9.
When you postpone a desire you should do which of the following?
a)
Set a specific time to give in to the desire.
b)
Pick a specific desire as a reward.
c)
Set an unspecified time in the future to reward yourself.
d)
All of the others.
10.

Which of the following statements DOES NOT apply to IQ?

a)

Inherited

b)

Problem solving

c)

Not inherited

d)

Logical thinking

11.

Which of the following are Goleman's EQ components?

a)

Self-awareness, empathy, social skills

b)

Self-esteem, self-awareness, social skills

c)

Self-esteem, self-awareness, empathy

d)

Self esteem, self-awareness, self-regulation

12.

The ability to stick with something.

a)

self motivation

b)

persistence

c)

optimism

d)

self control

13.

Often it's important to express how you feel. But managing your reaction means knowing when, where, and ___________ to express yourself.

a)

why

b)

who

c)

how

14.

Emotional intelligence is something that develops as we get _________________.

a)

older

b)

smarter

c)

more college degrees

15.

Which stage of negotiation do many people consider the most important part of the process:

a)

Preparation

b)

Concession

c)

Assessment

d)

Mediation

16.

Your coworker Tim tells you that he has been experiencing a lot of stress at work lately. What is the best

advice that you could give Tim that may help him more effectively manage his stress on a daily basis?

a)

Suggest that he reassign some of his work to others

b)

Tell him to use deep breathing and visualization techniques

c)

Encourage him to take on additional projects so he doesn't focus on the stress

d)

Persuade him to take an unpaid leave of absence

17.

Eric sends staff members an email stating that their department's performance during the third quarter

exceeded the company's goals, so each of them will receive a $200 bonus. What technique is Eric using

to motivate staff members to continue the good work?

a)

Financial incentive

b)

Verbal encouragement

c)

Acknowledgment plaque

d)

Public recognition

18.

A serious disagreement or argument

a)

Conflict

b)

Interpersonal

c)

Attitude

d)

Listening

19.

Something that blocks your way

a)

Conflict Management

b)

Deadline

c)

Obstacle

d)

Body Language

20.

Assistance provided by a company for people who buy their products

a)

Nonverbal Communication

b)

Social Skills

c)

Emotional Intelligence

d)

Customer Service

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