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Process and Importance of communication

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.

Communication is when the SENDER speaks AND the ________ accurately decodes its meaning

a)

SENDER

b)

RECEIVER

c)

MESSAGE

d)

FEEDBACK

2.

___________ is the receiver’s response to the sender’s message that indicates understanding?

a)

Hearing

b)

Seeing

c)

Encoding

d)

Giving Feedback

3.

________ is anything that interrupts or interferes with the delivery of intended communication?

a)

Noise

b)

Encoding

c)

Feedback

d)

Content

4.

Verbal communication is

a)

sending a message without using words

b)

sending a message in words

c)

posture, gestures, facial expression, body language

d)

communicating with oneself

5.

When is the communication process complete?

a)

When the sender transmits the message.

b)

When the message enters the channel.

c)

When the message leaves the channel.

d)

When the receiver understands the message.

6.

Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated?

a)

No, at this stage it is one-way communication

b)

No, when they answer you they will have communicated back, completing two-way communication

c)

Yes, they have used non-verbal communication

d)

Sort of, you won’t really know until they answer though

7.

Which of the following are the Elements of Communication Cycle?

a)

Receiver

b)

Message

c)

Feedback

d)

Channel

8.

Communication is the (a)   of any Organization.

9.

Which of the following is the correct sequence of Communication Cycle:

a)

Sender > Receiver > Encoding > Feedback

b)

Sender > Encoding > Receiver > Message

c)

Sender > Encoding > Transmitting > Receiver

d)

Sender > Decoding > Transmitting > Receiver

10.

While Communicating, Organizing your ideas in a logical order or sequence, and connecting them effectively by using transition words is called ______________

a)

Clarity of the message

b)

Coherence of the message

c)

Conciseness of the message

d)

Correctness of the message

11.

Are you a good Listener? (Give an honest answer)

4 lines
12.

Which actor's Gestures you like the most?

a)

Ranveer Singh

b)

Shahrukh Khan

c)

Salman Khan

d)

Ranbir Kapoor

13.

Write three sentences on importance of communication in an Organization.

4 lines
14.

Write any four C's of 7 C's of Effective Communication.

4 lines
15.

write your thoughts on above card:

4 lines