Kim was working on a presentation and something went wrong with the system and the system was shutting down after every few hours.

When the system shut down before he could save his work, he wasn’t worried because he knew that the _____________ feature in Windows makes backup copies of files at regular intervals.

Brad’s client wants to upgrade his operating system to Windows 8, 64-bit version. What is the minimum RAM requirement to install this version?

Shefali wanted to install a game on her computer. When she tried to install, she got a pop-up asking her if she wanted the program to make changes to her computer. Which feature in Windows gives her the alert?

Veronica wants to upgrade her system from Windows 7 to Windows 10. What factor does she need to check before installing the newer version on her computer?

Macy thinks her system has slowed down and it takes longer for commands to be executed. Which tool will enable her to arrange files into contiguous clusters for faster read?

Select all the correct answers.

You are setting up browser settings in the Programs tab. What changes can you perform using the Programs tab?

Abigail was on an important call from a client. After talking to the client, she comes back to her desk but sees her computer monitor has a black display but the indicator light on the monitor is blinking an amber light. What does this indicate?

Allie is working for a company that provides troubleshooting support to users around the world. What network feature can she use to fix user computer issues from her office?

Match the data transmission mode to its definition.

full duplex

Match the data transmission mode to its definition.

auto negotiation

Which of the following printer types is considered an impact printer?

Which type of printer uses an inked ribbon?

Your company needs to print a lot of high quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing.

Which of the following printers BEST meets the printing requirements for your company?

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

Salesforce company has a accounting department consist of 50 employees. Due to the number of employess in this dept. the company can't afford to have a printer for each user. The company purchased a new expensive laser jet printer for the accounting dept.

Which of the following printer connections would best facilitate multiple user access?

Which notation system supports presenting the largest numbers using the fewest digits?

Which notation system supports presenting the largest numbers using the fewest digits?

What is the decimal number 75 in binary and hexadecimal?

A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.

Which of the following should the technician attempt NEXT?

A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

A company brings in contractors several times a year to perform inventory, and the contractors use company-supplied laptops. The company’s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.

Which of the following BEST enforces this policy?

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?

Emily, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Emily is experiencing?

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)

Which of the following provide the BEST security for a server room? (Select two.)

Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification. Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)

An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?

A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?

A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?