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WorksheetsCadet Engineer 12 - Total Quality Control Quiz
Total questions: 16
Worksheet time: 17mins
Quality is defined differently by different people. What is not a definition of quality?
Fitness for use
Meeting customer expectation
Conforming to design, specification, or requirement
Company satisfaction
The following statements are correct about Quality Assurance (QA), Quality Control (QC) and Quality Management System (QMS)
QC activities focus on utilizing techniques and tools to ensure quality requirements are met
QA activities related to action taken to provide confidence to the customer that quality requirements are met
QMS - management system to direct and control an organization with regards to quality
All of above
Total Quality Management focuses on
Employee
Customer
Both Employee & Customer
None of above
Below is top worldwide TQM models EXCEPT
Principle based model such as Oakland Model
Strategic based model such as LSS Business Management Strategic
Awards based model such as EFQM and BEF
Activities based model such as TQFTM
What is NOT an accurate statement regarding LEADERSHIP
Leaders should focus more on the process to deliver measurable KPI
Leadership is ability to motivate group of people towards common goal
Leaders establish unity of purpose
Leaders have ability to initiate change and inspire a shared vision
While setting the quality objectives, the following is to be considered
Organizational need
Supplier need
Customer need
Worker need
Inspection ensures that
The process is in control
Workers are motivated
Product meets specification
Quality problems are solved
A control chart displays
Process variability
Process capability
Process capacity
Process performance
A stakeholder is generally
Someone who manages the company
People that run the company’s payroll
Customer and vendor
Interested in the success of the company
Benchmarking determines
How the company is doing relative to others
Customer satisfaction
Management performance
Customer requirements
A Pareto chart shows
The process is in control
The vital few from the trivial many
The process capability
A priority of work set by the top management
Management at Sime Darby Plantation wants to improve quality by comparing key aspects of its operations against leading competitors such as UP. The process to follow to achieve this is
Hiring consultant
Quality assurance
Kaizen day
Benchmarking
Which quality tool from the following is used to collect data
Check sheets
Histogram
Scatter diagram
Control charts
Process is the transformation of input into output by utilizing resources
True
False
In Sime Darby Plantation, the Policy Instrument Framework (PIF) supports a consistent approach to policy management by establishing a structured hierarchy for all core policy instruments and documents
True
False
The list of Policy Instrument mentioned in the Policy Instrument Framework (PIF) is limited to various type of policies, procedures and guideline at head office only
True
False
