WorksheetsKeelys Quiz Gp2
Total questions: 33
Worksheet time: 20mins
Who drove the first Mercedes-Benz car
Bertha Bertha
Bertha Benz
Barbara Bing
Bobby Bigshoes
What is the population of Australia and New Zealand combined?
26,000
5,000
33,000
31,000
What is the name of the water that separates the North and South Island of New Zealand?
North Strait
Cooks Straight
South Straight
New Zealand River
What was the model of the vehicle in the story about the man who meets his 16 year old self?
CLA Coupe
C-Class
S-Class
G Wagon
What area does Angelo's team manage?
Customer Assistance Centre
Sales and Enquiry Centre
Marketing
Roadside Assistance
What do the Takata recall team do?
Help customer's deflate their airbag
Assist Emma's team
Assist customers to have their vehicle booked in for the Takata Airbag recall
Buy hotdogs at lunch time
If a customer calls you about the Takata recall what should you do?
Transfer the customer to the Takata hotline or provide the Takata hotline to the customer and advise that they are open 9am - 5pm Monday - Friday.
Try to find out if their car has had their airbag replaced.
Tell the customer not to worry, its not urgent.
Tell the customer to go to a retailer to book it in
What does 'frame it up' mean when you answer a call?
Provide the customer of a quick summary of what you are going to do.
Ask the customer for their name
Ask the customer for their phone number
Keep asking questions
What is the benefit of of 'framing up'?
It allows the customer to know what you will need to help them.
It is good when you have nice photos to put in a frame
Its part of building a house
Its good for houses
What runs down the middle of the south island in New Zealand?
Rain forrest
Straight Roads
Mountains and challenging terrain
a big lake
Which one of the below is a State?
Victoria
Melbourne
Brisbane
Sydney
Which of the following is a Capital city
Sydney
New South Wales
Tasmania
New Zealand
What type of land covers the central part of Australia?
Rain forest
Busy free ways
Desert
Lake
The C-Class video highlighted two body styles. What were they?
Sedan and Estate
Sedan and Coupe
Saloon and Wagon
Option 1 and 3
What is the name of the Managing Director for Vans?
Domenic Russo
Diane Lane
Diane Tarr
Craig Scher
What are THL
One of Vans' biggest accounts who sell Maui and Brtiz campervans, mainly in NZ.
An extremely important company to Mercedes-Benz Vans
The largest Motorshome company in the world
All of the above
What is a popular vehicle driven by Ambulance Victoria?
Sprinter
Mercedes-AMG C63
C-Class
V-Class
What % of van customers are fleet customers?
50%
33%
26%
55%
What does VOR stand for?
Vegetables or Raddish
Vehicle off Road
Vehicle on road
V-Class on range
What types of questions would you need to ask a Van customer who has broken down?
What is the size of the vehicle?
Do you have goods in the vehicle?
Is the vehicle refrigerated
All of the above
True or False: Vans product is available in petrol and diesel.
True
False
Australia Post and Star Track are special. Why?
They have a Service Care Complete Plan and they don't get charged for a replacement battery. They have service wear and tear coverage.
They are big vans?
They're shinny vans
They get my mail to me
What is the van in the medium segment called?
Sprinter
Van
Vito
Veronica
What is the name of the Van in the large van segment?
Sprinter
Van
Vito
Veronica
What will you do if a customer calls to speak to Florien Seidler or Diane Tarr?
Transfer through to SEC or send a 'call back form'
Hang up quickly!
Send the customer Florien or Diane's personal email address
Start a case in Compass and send to the customer's closest retailer
What is Confluence?
A chocolate brand
A computer brand
A Google like data base that has most of the answers to questions will ask us.
A book by S. Martin
If a customer calls and you have identified their needs and captured their details (name, phone number and VIN or registration), you realise you are unable to assist them. You think the SEC team will be best equipped to answer their question. What do you do?
What do you ask a customer if they call and say "I would like a copy of my contract"
What do you do if a customer asks for a brochure or a test drive?
Where can you find a vehicle's warranty or service contract information?
True or False
In Australia, Cars and Vans have a 5 year warranty (since Feb 2020). Prior to that, vehicles had a 3 year warranty.
True
False
If customer asks for a radio code...
I transfer through to a retailer (parts or service department)
I tell them to open their bonnet
I look it up in VeDoc
I tell them to check the radio
How can you help a customer with a request for a paint code?
Ve Doc
EVA
Both of the above
