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WorksheetsSales and Order Quiz
Total questions: 20
Worksheet time: 10mins
It is a process where agents raise a question regarding an issue on a specific product.
Product Enquiry
Fraudulent Purchase
IQR
It is a premium subscription service where a customer receives free delivery on eligible products and enjoys priority customer service.
(a)
This tool displays the shipment or dispatch date of the product/order.
NIMDA
Invoices
Business Partner Master Data
Sales and Orders tab in Zendesk
What do you call this information that the customer takes advantage of if they want to avail deductions to a certain product?
Gift Card
Account Credit
Promo Code
Qantas Points
TRUE or FALSE
If an order is still RFM on SAP, we can amend the address on SAP although the payment method used is PayPal.
It is a tool used to check if the customer is subscribed to our newsletter.
SAP
NIMDA 3
Customer Lookup
Customer Outlook
If all of the line statuses of an order is RFM in SAP, and the customer would like to cancel the order, we request the refund through:
BULK FORM
MACRO
These are the four different brand types sold by Kogan:
(a)
It is a tool used to check the expected dispatch/shipment date of order.
Customer Lookup
SAP
Zendesk
NIMDA 3
This is where we request Kogan First Termination
(a)
TRUE OR FALSE
All store credit issued under the Price Drop Guarantee will have a validity period of 6 months from the date of issue.
If a customer’s order is past the dispatch date and still RFM we submit bump the ticket to FE
It is a tool used to track orders shipped via Porter.
(a)
For non-receipt claims and if the item is shipped via Australia Post, agents should ask for a stat dec for items above $100.
This where we request RTS for items shipped via Australia Post and tracking has no update for more than 8 business days.
(a)
This is where we process replacement if the order is being returned to sender due to an incorrect address.
Bulk Replacement Form
Macro
It is a tool used to process refund if the order is cancelled by the customer through their account.
SAP
Bulk Refunds Form
Macro
None of the above
If customer encountered an issue with activation of their KM plan, we transfer the customer to Support Team.
If the item has no tracking and is still within 14 days of the dispatch period, what macro is used for the initial response to a customer?
(a)
This is a line status in SAP where an order has not yet been processed and still can be canceled or updated in SAP.
FMN with dropdown
RFM
VCK
RRQ
