taśma klejąca

bindownica

zszywacz

spinacz

reception desk

shelf

filing cabinet

office desk

map

phone book

library

dictionary

thesaurus

answering machine

voice mail

printer

shredder

scanner

fill out, prepare

address, telephone

invoice, order form

receipt, business letter

memo, fax

receipt

order form

invoice

memo

greet visitors

introduce herself

give visitor's pass

suggest a beverage

play some music

Friday is a half day.

You can take a break at mid-morning and mid-afternoon.

You can travel to your office in your car.

Refreshments are available from the vending machine in your break room.

offer a beverage

return the call

ringing off the hook

put through

take a message

leave a message

message pad

catch mistakes

call back

put on hold

put through

return the call

familiar with software

hard working and organized

rude and inexperienced

qualified and polite

marketing department

purchasing department

sales department

human resources department

client

caller

customer

employee

contact information

reschedule

clarify

available

keep the letter brief

be pertinent

write the sender's address at the top

write ' Sincerely Yours' at the top

bar graph

pie chart

line graph

measure up and decrease

decrease and increase

increase and decrease

see the whole picture and increase

You are courteous.

You are unprofessional.

You are rude.

You have good phone etiquette.