WorksheetsUnit 3 Protect Guest Confidentiality
Total questions: 15
Worksheet time: 11mins
All hotel guests checking into a hotel are legally required to provide all of the information listed below EXCEPT
Guest full name
Passport Number
Nationality
Credit card number
Nyla, a Front Desk Agent, was approached by Ms Bella, who requested to know Mr Hadid’s room number. Nyla checked the Property Management System and noticed that Mr Hadid is on “Confidential” stay. How should Nyla assist Ms Bella?
Take down Ms Bella’s message and advise that Mr Hadid will call her later.
Inform Ms Bella that there is no guest registered under the name of Hadid.
Advise Ms Bella that Mr Hadid is on “Confidential” stay and he should not be disturbed.
Call Mr Hadid’s room and pass the phone to Ms Bella when he answers. If no one answers, she should inform Ms Bella his room number.
Key cards are issued to
(a)
A Room Attendant at Hotel Mutty discovered the body in one of the rooms while performing a late shift. Reporters from various newspapers were asking for details of the incident. The Room Attendant should
refer the reporters to the Communications Department for all comments.
decline to comment and refer the reporters to the Executive Housekeeper instead.
give the details of the incident so that the reporters can report the accurate information.
direct the reporters to the Duty Manager as she had already shared the details of the incident with him.
The DNC in DNC Registry stands for
(a)
Retention Limitation Obligation means that data should be kept
for at least 3 years.
for a period of time that is reasonable based on the legal or business purpose.
for only six months as the longer we keep data, the riskier it gets.
indefinitelt
Which of the following are Components of PDPA
Consent
Governance
Reasonableness
Purpose
How is consent obtained?
In writing
verbal
fax or email
eye contact
Which of the following is a DNC register?
No Email Register
No Text Message Register
No Fax Message Resgister
No Voice Call Register
Which message or calls is covered under the DNC provisions?
Public messages sent by government agencies
Personal messages sent by individuals
telemarketing calls of a commercial nature sent to customers
telemarketing calls of a commercial nature sent to other businesses
If a guest wants the Front Office to issue a key to his friend in his absence, a/an (a) is required.
Before issuing the key card, the Front Office agent should check if the guest is registered and must verify guest's (a) .
Which of the following situations require the collection and use of NRIC?
seeking medical treatment
taking part in a lucky drae
online purchase of movie tickets
checking in to a hotel
Before sending a marketing message to a Singapore telephone number, the company should
check that the number it is sending is not registered with the DNC registry
not include clear and accurate information, just brief information.
not conceal the telephone number.
ensure the message identifies the company
YZ Company sent a list of numbers to the DNC registry before sending marketing messages to those numbers. 20 out of the 100 numbers are confirmed to be in the DNC register. After 30 days, can YZ company send the message to the 80 numbers who are not in the registry?
No. Must submit the full list of the numbers again to DNC registry
No. Must submit the 80 numbers again to the DNC registry
Yes. They are not listed in the Registry
Yes . It iwill only lapse after 2 months
