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Worksheets

General Questions

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

What is the turn around time for medically frail?

a)

72 hours

b)

48 hours

c)

30-45 business days

d)

7-14 business days

2.

For HIPAA what can NOT be substituted?

a)

Member ID number

b)

First and last name

c)

social

d)

DOB

3.

What complaint do you file for someone who wants to disenroll?

a)

Disenrollment Complaint

b)

Just Cause Grievance

c)

State Complaint

d)

Get out of here complaint

4.

What department handles medically frail request ?

a)

Transition Unit

b)

Medically Frail

c)

Anthem

d)

Customer Service

5.

What do HIP Basic members pay?

a)

Monthly Payments

b)

No payments for anything

c)

Copayments

d)

Monthly & Copayments

6.

What do HIP Plus members pay?

a)

Copayments

b)

Monthly Payments

c)

Nothing at all

d)

Only $8 for ER services

7.

What is the difference between HIP Plus and HIP state plan plus?

a)

Nothing at all

b)

the name

c)

Medically Frail Status

d)

Monthly Payment

8.

What is the turn around time for regular enrollment request ?

a)

48 hours

b)

72 hours

c)

5 business days

d)

14 business days

9.

(a)   handles disenrollment for members?

10.

What is the turn around time for a member to get a new ID ?

a)

5 business days

b)

7-10 calendar days

c)

14 business days

d)

7-10 business days