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WorksheetsBarclays Week 1 Review
Total questions: 16
Worksheet time: 12mins
This ____ is calculated by adding the balance at the end of each day then dividing the total by the number of days in the billing number of days in the billing Cycle.
Annual Percentage Rate(APR)
Average Daily Balance (ADB)
Variable Rate
Prime Rate
The Barclay's ___________is based on the prime + the spread
Annual Percentage Rate(APR)
Average Daily Balance (ADB)
Variable Rate
Prime Rate
This another word for advising the cardmember of what you are about to do.
Signposting
Disclosure
Hold
Education
Where in CCD can you see if the card has been activated?
Financial Information
Contact Information
General Information
Personal Information
What are the 3 potential responses sent to the merchant any time a purchase is attempted?
Approve,Decline,Refer
Approve, Push,Done
Done,Charged,Decline
Consider,Noted,Acknowledge
On this day any activity from the previous billing cycle is reported to the credit bureau, an interest accrued in the previous billing cycle is applied to the account , and the statement is generated.
Due date
Bill
Statement
The Cycle Date
On what tab in CCD can you see locate the fee for a cash advance ?
Terms tab
Account Tab
Tools Tab
Rewards tab
What are the 4 pieces of information we can use to verify an account?
Primary Phone Number
Primary Full Name
Primary Last 4 of SSN
Primary DOB
Primary MMN/Pasword
If you have determined your cardmember's payment that they made to Barclay's has been incorrectly applied to their account or is missing, What workflow would you use for assistance?
Available Credit workflow
Payment Workflow
Payment Inquiry Workflow
Lost or stolen Worklfow
The card members can make a payment to Barclay's using which 4 methods?
IVR
Over the phone
Online
Bank
The cut-off time for same day payments over the phone is?
8PM WST
8PM PST
7PM EST
7AM EST
If any available credit hold will be released on Saturday, When will the funds be available for use?
Sunday
Monday
Tuesday
Wednesday
How do we apply a cardmember's payment?
Minimum applied fees & interest first, Followed by balances at the lowest APR on your account. Anything above the minimum is applied to the highest Interest rate first.
Minminmum applied fees & interest first, Followed by balances at the lowest APR on your account. Anything above the minimum is applied to the highest Interest rate first.
Minimum applied fees & interest first, ad we don't know. Anything above the minimum is applied to the highest Interest rate first.
None of the above
In what section of the information tab can you see if the account is past due?
Personal information.
Contact information.
Financial information
Genera Information
What are the barclay's 5 values?
R-espect
I-ntegrity
S-ervice
E-xcellence
S-tewardship
R-espect
I-ntegrity
S-tand
E-xcellence
S-tewardship
R-espect
I-nitiative
S-ervice
E-xcellence
S-tewardship
R-espect
I-ntegrity
S-ervice
E-xpertise
S-tewardship
Name 3 of our airline partners?
American Airlines
Carnival
Hawaiian Airlines
Lufthansa
