WorksheetsDPM5053 RETAILING CHAPTER 8
Total questions: 10
Worksheet time: 5mins
Most supermarkets and full-line discount stores use the ___________________ layout
Straight Layout
Curve Layout
Free-Form
Layout
Also known as boutique layout
Straight Layout
Curve Layout
Free-Form
Layout
Loop with a major aisle that has access to departments
Curve Layout
Free form Layout
Straight Layout
Individual items are grouped to show customer how the item could be used and combined
Idea-Oriented Presentation
Item and size Presentation
Frontal Presentation
A method of displaying the merchandise in which the retailer exposes as much of the product as possible to catch the customer's eye
Idea-Oriented Presentation
Item and size Presentation
Frontal Presentation
Core Service is ____________________
the service or product your organization provides to its customers- your “reason for being”
includes all of the interactions you have with a customer while you are conducting the business
the artistic display of merchandise and theatrical props used as scene-setting decoration in the store
Customer Service includes _____________________
the service or product your organization provides to its customers- your “reason for being”
includes all of the interactions you have with a customer while you are conducting the business
The artistic display of merchandise and theatrical props used as scene-setting decoration in the store
Include resolution of billing queries,order taking,registration of new customers and recording complaint.
Support customer service
Marketing customer service
Sales customer service
Sending outbound emails, telemarketing,surveys and responding to inbound emails.
Support customer service
Sales customer service
Marketing customer service
Data verification , application support , address update information resolution
Technical support services
Marketing customer service
Sales customer services
