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WorksheetsChapter 7. Management Roles, Functions, and Skills Part 1
Total questions: 40
Worksheet time: 20mins
Management is the process of planning, organizing,l eading, and controlling to meet organizational goals.
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False
High-level managers rely heavily on subordinates to collect, analyze, and summarize information
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False
The executive dashboard is a tool that provides quick-read summaries of vital performance variables.
True
False
Setting the prices of new products is a fairly routine decision that managers make.
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False
Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.
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False
A mission statement is a statement of the operational goals of the organization.
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False
A vision statement is a brief description of a company's present status in the market.
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False
Strengths and weaknesses are internal factors that contribute to a company's success or failure.
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False
An economic slowdown is viewed as a weakness in the SWOT analysis of a firm.
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False
Qualitative managerial forecasts involve historical data and complex statistical computations.
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False
A goal is a broad,long-term accomplishment that an organization wants to achieve.
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False
Organizing is the process of arranging resources to carry out an organization's plans.
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False
A management pyramid is used to exhibit managerial roles without defining a corporate hierarchy.
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False
Middle managers establish the structure for an organization as a whole.
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False
First-line managers are those at the lowest level of the management hierarchy.
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False
Leading is the process of influencing and motivating people to work willingly and effectively toward common goals.
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False
Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.
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False
Socially adept managers have a knack for finding and building common ground with people of all kinds.
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False
Autocratic leaders allow subordinates to make all the decisions concerning their performance.
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False
Suppose that a manager completely hands over operational decision making to her subordinates.This manager is a democratic leader.
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False
Mentoring is the process of establishing a short-term relationship between a senior member and a junior member.
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False
A mentor is usually an experienced manager or employee who can help guide other managers and employees.
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False
Organizational culture refers to a set of shared values and norms that support the management system and that guide management and employee behavior.
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False
Controlling is the process of motivating employees to be committed toward the organization's values.
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False
Standards refer to the criteria against which performance is measured.
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False
Quality is a measure of how productive an organization's employees are.
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False
Conceptual skills refer to the ability and knowledge to perform the mechanics of a particular job.
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False
Managerial roles are grouped into three main categories: interpersonal,decisional,and ________.
A) directive
B) instructional
C) operational
D) informational
E) differential
Providing leadership to employees is an example of a(n)________ role of management.
A) interpersonal
B) communicative
C) instructional
D) decisional
E) informational
A top executive reads summaries of vital performance variables in the organization using the executive dashboard.The executive is performing the ________ role in this case.
A) interpersonal
B) instructional
C) directional
D) decisional
E) informational
A(n)________ is a tool that provides quick-read summaries of vital performance variables.
A) executive dashboard
B) business plan
C) benchmark
D) budget plan
E) managerial pyramid
Choosing a candidate from several job applicants is an example of the ________ role of managers.
A) interpersonal
B) instructional
C) collaborative
D) decisional
E) informational
Robert is the manager of a departmental store.Which of the following is an example of a decisional role that he has to undertake?
A) communicating with the top management
B) training the new employees in the store
C) performing operational tasks in the store
D) motivating employees to serve customers better
E) setting the prices of the products in the store
Charles is the CFO of a manufacturing organization.When determining how much money should be allocated to each departmental budget,he is performing the ________ role of management.
A) informational
B) decisional
C) instructional
D) communicative
E) interpersonal
Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.
A) leading
B) organizing
C) intermediating
D) motivating
E) planning
________ plans outline the firm's long-range (often two to five years)organizational goals and set a course of action the firm will pursue to reach its goals.
A) Tactical
B) Operational
C) Strategic
D) Short-term
E) Contingency
A ________ is a brief declaration of what the organization aims to accomplish for customers,investors,and other stakeholders.
A) operational plan
B) mission statement
C) SWOT statement
D) tactical plan
E) values statement
A(n)________ is a brief and inspirational expression of what a company aspires to be.
A) tactical plan
B) values statement
C) operational plan
D) vision statement
E) summary of objectives
"Do what's right,respect others,care for customers,and perform with excellence." This is likely to be an organization's ________ statement.
A) vision
B) operational
C) tactical
D) values
E) mission
Which of the following is an example of a strength that companies possess?
A) prospective merger candidates
B) lack of regulations
C) respected brand
D) narrow customer base
E) increasing demand for products
