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WorksheetsEcho Echo Echo
Total questions: 14
Worksheet time: 3mins
It is the way you meet the need of the customer. Answer in ALL CAPS.
(a)
Select the principles of service design among the choices.
Customer-Centered and Holistic
Co-creation
Back end to front facing perspective
Co-recreation
Continuous refinement
It helps you assess whether your work contributes towards achieving the impact you envision, and if there are other ways you might need to consider as well.
Roadmap
Vision
Roadmap Vision
Vision Roadmap
Purpose
It is a qualitative way of data collection where researcher use all of their senses to unobtrusively examine people in natural settings.
Observations
Purpose
Observation
Statistics
These represent a group of people with common behavior patterns, demographic, shared interests and geographical similarities. Answer in ALL CAPS.
(a)
Steps for Vision Roadmap include:
Be as specific as possible so that you can come up with more effective actions later.
Start first by identifying what are the main problem you want to solve.
Define who your customers/ target audience is.
Identify your objectives and what you are trying to find out.
Define your long-term vision on the change you want to accomplish, before moving on to the other boxes from left to right.
These help researchers deep dive into a person’s attitude, problems, needs, ideas, or environment. It helps you learn about their expectations, experiences, products, services, processes, and concerns.
research questions
interview processes
interviews
It is a technique where the researcher repeats in his/ her own words what s/he just heard.
Asking open questions
Paraphrasing
repeating
It helps you frame your insights into customer goals
Job-To-Be-Did
Job-To-Be-Done
Job-To-Be-Do
Job-To-Be-Does
It is a technique that triggers ideas quickly.
Brainwriting
Brainstorming
Braincharming
It gives an overview of an organization's operations, such as key activities, products, services, and points of interaction with customers, staff and stakeholders.
Bluepint
Blueprint
Blueprinting
These are the steps in Service Blueprint, except?
Build on the customer journey map
Iterate and refine
Map the people interactions
Map back end process and touch points
Map the people reactions
It is a process where designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved
Service design
Design thinking
Service resign
Riddle question:
30 cows in the field
28 chickens
How many didn't?
2
12
10
