WorksheetsFinal Quiz
Total questions: 25
Worksheet time: 13mins
We will launch signal fluctuation complaint if a customer is in Yellow coverage area as per Konnect portal and is facing Indoor issue for last 05 days.
True
False
Please confirm charges of Smart SMS Service for Postpaid.
15+tax month
45+tax month
20+tax month
No one
If a customer is complaining about franchise staff behavior we need to forward complaint in ________.
Siebel
Efront
No one
Postpaid Customer can gift Bundle to Prepaid Number in Bundle Gifting - Yaari Bundle
True
False
If a customer is calling from other account for restoration from block on stolen then required Level verification are ________.
Level 3 + 1 Alternate
Level 3
Level 3 + 2 Alternate
No one
International number can be blocked by dialing code *420#.
Yes
No
How many numbers can be add in Jazz world app
4
3
5
No one
Which of the following filters can be used to check usage detail in Jazz World App
Yesterday
7 Days
A & B
No one
Transaction Charges for balance share (P2P) from Prepaid to Prepaid number.
Rs.5.7 (with Tax)
Rs.4.7 (with Tax)
Rs.5.07 (with Tax)
No one
Customer will receive Change of SIM through Jazz SIM Delivery Order Through USSD *5299# in
1 hour
1 Working Hour
1 Business Day
No One
If customer complaint for insufficient balance issue on Outgoing call. We will
________________.
Guide to turn off data for 3 minutes or restart his/her handset
Make complaint in Siebel
Buffer SMS complaint will be catered on immediate basis & Irrespective of coverage area with complete note pad details
Yes
No
In Zero Balance Call, Customer is allowed for 2 calls of 30 Seconds Each.
Yes
No
Obnoxious caller complaint is acknowledged if a customer is not calling from same CLI/Same CNIC.
Yes
No
We shall not acknowledge Network Related Complaint if there is a known issue on NTT
True
False
In Doosra Balance Service, After service charges deduction, user is unable to use product through short code, we will forward:
We will launch “Balance Check complaint” in Siebel
Launch complaint in E-front
No Complaint will be acknowledged
What will be the handling if customer complaint about missing offer in Jazz World App.
Guide to wait
Launch Complaint in siebel
Create activity in E-front
No one
While Loading Card for first time. If customer receives message “card number incorrect OR Unable to process try again later” and 2nd time customer is receiving message “Card already charged” we need to guide
Visit Experience Centre/
Visit point of purchase
Visit Franchise
Launch "Card Recharge Complaint"
Balance Share service is activated automatically after _____ days of New Sale Activation.
30
20
25
No one
How many days usage details can be checked in jazz world app?
30 days
15 days
7 days
No one
In HLR for Barring All Outgoing Calls, If “Activate” is available against “Speech” then we need to create “Voice Barring” activity in OMT.
True
False
For “Barring All Outgoing Calls” in HLR, If “Provide” is available against “Speech” then no issue in Switch
Yes
No
In HLR, If “Provide” is available against “Speech” then Click on “Operator Determined Barring”, If barring found then we will create “Restoration” activity in OMT.
Yes
No
In HLR if Call Hold parameters are missing in HLR and MPTY service is activated in Siebel then launch “Reset CH” in OMT
Yes
No
In HLR for p2p parameter, select the option:
Camel Services - 2nd option T-CSI
Camel Services -3rd option U-CSI
Camel Services - 4th option U-CSI Ext
Camel Services - 2nd option U-CSI
