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COMUNICATION (VERVAL & NON VERVAL)

Total questions: 21

Worksheet time: 10mins

Name
Class
Date
1.
What is non-verbal communication
a)
communicating with someone by using gestures
b)
Getting messages across with facial expressions
c)
Using your body language to convey something to someone else
d)
All of the above
2.
Which of these is NOT an example of a verbal communication skill
a)
The speed of our speech
b)
Eye contact
c)
Language used
d)
Volume of speech
3.
The loudness or softness of the speaker's voice
a)
rate
b)
pitch
c)
volume
d)
posture
4.

What is verbal communication?

a)

gestures, facial expressions, and body positions

b)

use of language

5.

Communication without words is called

a)

Silent speaking

b)

Verbal communication

c)

Nonverbal communication

d)

Interpersonal communication

6.
Non verbal language includes facial expressions, gestures, eye contact and ________.
a)
laughing 
b)
appearance
c)
posture
d)
all of the above 
7.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

8.
Paraphrasing is....
a)
Repeating a customer's order back to them exactly the way they said it
b)
Asking the customer to repeat their order again
c)
Informing the customer of the process they must follow to place their order
d)
Relaying the order (or message) back to the customer to ensure you understand their request
9.
Facial expressions, posture and eye contact are all skills in ....?
a)
verbal communication
b)
anti-verbal communication
c)
post-verbal communication
d)
non-verbal communication
10.
When you speak, your listener gets messages from...
a)
What you say and your vocabulary
b)
How you look and your words
c)
What you say, how you act, and your accent
d)
What you say, how you act, and how you look
11.
Which is not a type of non-verbal language?
a)
body language
b)
word choice
c)
paralanguage
d)
appearance
12.
The functions of nonverbal language are...
a)
to agree with or contradict verbal messages
b)
to replace verbal messages
c)
to emphasize verbal messages
d)
all of the above
13.

The amount of ________ __________ often determines the level of trust and trustworthiness

a)

healthy hugs

b)

eye contact

c)

text messages

d)

Instagram posts

14.

_____________________________for example, hand gestures or nodding or shaking the head

a)

Emoji Movements

b)

Workout Movements

c)

Social Movements

d)

Body Movements

15.
Reading and responding to body language, using facial expressions and using silence are all examples of what?
a)
Open listening
b)
Pretend listening
c)
Clarity listening
d)
Active listening
16.
Facial expressions, posture and eye contact are all skills in ....?
a)
verbal communication
b)
anti-verbal communication
c)
post-verbal communication
d)
non-verbal communication
17.
Rooms with comfortable chairs invite relaxation while stiff chairs prompt formality. This refers to ____.
a)
Chronemics
b)
Artifacts
c)
Environmental factors
d)
Physical appearance
18.
Which is not a type of non-verbal language?
a)
body language
b)
word choice
c)
paralanguage
d)
appearance
19.
The functions of nonverbal language are...
a)
to agree with or contradict verbal messages
b)
to replace verbal messages
c)
to emphasize verbal messages
d)
all of the above
20.

The amount of ________ __________ often determines the level of trust and trustworthiness

a)

healthy hugs

b)

eye contact

c)

text messages

d)

Instagram posts

21.

_____________________________for example, hand gestures or nodding or shaking the head

a)

Emoji Movements

b)

Workout Movements

c)

Social Movements

d)

Body Movements

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