WorksheetsAPAC IT FST Workshop - Open to Possibilities & Versatility
Total questions: 15
Worksheet time: 15mins
What is the expectation from this IT Workshop? We expect all FSEs … (multiple answer)
To continue do what we are doing currently
Shall understood why we need to change, what area we need to change & what we can achieve by our change in short & long term
To understand & make significant change on our mindset and the way we do thing to achieve better business value
What is the title of this IT Workshop?
Open your mind & be involved
Open to possibilities & versatility
Open to all changes & challenges
There are many "Changes" case in the world, which of the following was shared during this IT workshop? (multiple answer)
Staying in the comfort zone will create more value to ourselves, to organization & the business
Selling noodle with transpositional thinking method
A lecturer is addressing his student argument with transpositional consideration method
The main objective of this IT Workshop is to ...?
Improve our IT services
Develop individual to adapt to business trend
Understand why we need to change & how is the "Change" will benefit to us, to our organization & business operations
What is the current IT FSEs major task & the improvement direction that being shared in this workshop?
Busy fixing regular IT incident, shall encourage end user to utilize My IT Self-Service portal and allocate more time to participate in more business value initiative
Keep doing what we are doing now & continue to maintain our service level
There are a lot of business request/demand, need to monitor & improve the delivery timeline
What do you understand about Gemba Walks that shared in this IT workshop?
Is a process to solve individual problem
Is an observation process to solve problem by physical attention to the actual situation/place
Is an improvement plan for individual FSE
Which of the follow is TRUE about Gemba Walk? (multiple answer)
A standardized journey through a value stream
A way to observe, teach and learn
A process to have more interaction to our user without understanding & resolving their problem
How can Microsoft Autopilot help our FSE? (multiple answer)
It can significantly reduced the computer setup time
It restrict FSE to install more application during the computer setup process
It speed up the reimaging process by using the "Reset" feature
In this workshop, we shared about Raspberry Pi. Which of the following is TRUE about Raspberry Pi? (multiple answer)
This device requires IT knowledge to setup
This device can only be used as Display board/Kiosk
This device is very user friendly
What is the element in the "Stages of Concern" that shared in this IT workshop?
Refinement, Collaboration, Impact, Implementation, Personal & Information
Refinement, Impact, Implementation, Personal, Information & Collaboration
Refinement, extraction, Implementation, Personal & Information
Which of the following is TRUE about why change effort is failed? (multiple answer)
People are enabled and/or encouraged to build new skills
People are not held accountable for implementing the change
Those being asked to change are not involved in planning the change
Which of the following elements are listed in the "Change Leadership Strategies" and shared in this workshop? (multiple answer)
Make the change sustainable
Explore opportunity
Explain why the change is needed
Which of the following is the RIGHT approach to drive for change? (multiple answer)
Create more value to business
Preventing problem to happen instead of fixing problem once it happens
If we are not changing, it is nothing happen to us
What is the example of "Comfort Zone" in our real life that shared in this workshop?
Making effort to do exercise regularly
Making effort to try new thing
Sticking to your usual method of doing things
Select the CORRECT examples of "Step out of our Comfort Zone" that shared in this workshop? (multiple answer)
Learning new skills
Change our mindset
Not meeting new people & not "face a fear" that we have
Speaking up in class or business meetings
