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WorksheetsOES Challenge - Learning Round
Total questions: 20
Worksheet time: 16mins
Source of record for work methods, tools, training and any organizational information a partner needs to move to advising role.
(a)
During first week of launch of the promotional period. DMs should schedule a dedicated Quick Connect to assess their SM’s plans and performance.
True
False
A tool to determine which stores to visit more frequently to guide improvement.
(a)
Used by coaches to spark developmental conversations.
Partner Development Plan
Generate Insight questions
Performance and Development Conversations
Partner Meeting Form
To get the beverages to our customers, in the quickest possible time through teamwork, while ensuring efficient and friendly service.
(a)
Creates the Starbucks Experience for customers throughout the store by keeping the store organized, clean and fully stocked with supplies
(a)
Skills + Benefits + Resources + Support = Gradual Change
True
False
_________ outlines your role, and how you, in partnership with others, create inspiring moments of connection that define our brand.
Work Dimension
Approach
Success by Role
Our Customer Service Commitment
A guide for engaging with our fellow partners in a way that builds trust and facilitates framework.
Creating the Starbucks Experience
Barista Pattern
Customer Service Commitment
Barista Approach
Occurs when Starbucks standards are not being achieved.
(a)
Should be checked off upon Shift Leader’s completion of the activities (not plural form)
(a)
SMT first 30 modules are given as early as 3rd month onwards (30 day completion) and endorsed by the DM.
True
False
Partners must clearly stay planted.
True
False
Mobile Order Support Routine:
Gather > (a) > Finish
Developmental shift from teaching and motivating others to identifying potential and actively encouraging growth.
(a)
Regular (a) on your own performance can transform your experiences into learning and growth.
Developmental shift from optimizing the performance of individuals to strengths and putting them in the right place to make their greatest contribution
Facilitating Collaboration
Galvanizing Leaders
Optimizing Strengths
Building Capability
It is the way we teach partners new and complex skills, such as routines.
(a)
It is the desire to focus on continuously improving the foundational behaviors and functional standards that shape our business elevate our brand.
(a)
Development shift from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience within the store
Demonstrating Responsibility
Demonstrating Ownership
Galvanizing Leaders
Taking Initiative
