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Worksheets2.3.3 - Managing quality
Total questions: 13
Worksheet time: 7mins
Quality is best described as:
Providing products that are of the highest standard possible
Providing products that are of a satisfactory standard
Providing products that consistently meet customer expectations
Providing products that are of a low standard and low price
Which of the following is a possible drawback of changing to a system of quality assurance?
Introduction and staff understanding can be slow
Inspectors may not pick up on all quality issues
Only certain staff will be involved in the new system
Inspectors are not flexible in their role
Which of the following best describes a system of managing quality that attempts to build quality into the system?
Quality assurance
Quality checks
Competitive advantage
Quality control
Which of the following is a consequence to a manufacturing business of experiencing a high defect rate in its production process?
Number of non-faulty products produced will increase
Profit margins will increase
Selling prices will increase
Unit costs will increase
Which of the following best describes the term, quality control?
The process of continuous improvement
Checking quality standards at the end of the production process
The process of building quality into the system
When every member of staff is responsible for quality
Which of the following is the most likely aim of a quality management system?
Higher quality, lower costs
Higher quality, higher costs
Lower quality, lower costs
Lower quality, higher costs
Which of the following should a system of quality assurance involve?
Production line workers only
Managers only
Shop floor workers only
Everyone
Which of the following is an important feature of quality assurance?
All quality checks are carried out by trained inspectors
All quality errors are passed onto managers for resolution
All products are checked at the end of the manufacturing process
All employees should take responsibility for quality
Which of the following statements best describes a quality product?
One that meets customer needs and expectations
The most expensive product of its kind on the market
One that has a low number of complaints
The cheapest product on the market
Which of the following would be a direct quality measure used on a production line producing cans of fizzy drinks?
The number of returned drinks in store
The number of verbal customer complaints received
The volume of underfilled cans recorded
The volume of sales received
Which of the following best describes the term competitive advantage? An advantage over competitors gained by offering ...
Employees greater value or benefits than rivals
Customers greater value or benefits than rivals
Managers greater value or benefits than rivals
Suppliers greater value or benefits than rivals
Which two of the following are benefits to a business of providing high quality products?
Costs increase
Higher prices can be charged
Business gains a good reputation
Less repeat custom
Lower profit margins
Which two of the following are benefits of implementing a quality assurance system?
Increase in re-working of faulty products
Employee empowerment is reduced
Costs are reduced as less wastage
Employee motivation may be improved
Less likely to gain a competitive advantage
