Meals are included in the room mate

Includes a light option typically consisting of pastries and baked goods, fruits, toast, and coffee.

A full breakfast is included in the room rate.

Selling a more expensive guestroom by suggesting extra features that can be enjoyed in a bigger room.

Selling an additional, extra product or service that complements the product or service the customer is availing.

Usually offered to business travelers that stay in the hotel for business purposes.

It is a special or discounted rate negotiated with a government agency for foreign visitors or staff in official business.

Offered to guests who check-in and out on the same day.

It is a crucial stage of the guest cycle for establishments since this is where the guest decides what hotel to choose.

Gives the guest a chance to see all available hotel rooms upon his arrival and gives him the opportunity to differentiate one from the other in terms of facilities and personal needs.

This refers to the changes made to records concerning his stay.

A term for a room booking that has been confirmed in writing by a guest

A term for studied anticipation of room business.

This term refers to the rooms that is available for booking

This term stands for “Free Individual Traveler” who is an independent guest who does not use the services of middlemen for booking his or her room.

This refers to airline passengers checked in by airlines who are catching a connecting flight sometime later.

A term for status when guests are kept waiting for a room booking confirmation.

Vacated but not ready for occupancy, since it is still dirty or still being made up. It is also termed as ON-CHANGE

Refers to a well renowned guest like a high ranking official or a executive who warrants special treatment and handlings.