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WorksheetsBest practice recap
Total questions: 20
Worksheet time: 14mins
Which category that we have best practice
4 times counting money
Unpacking and clear rails
Sorting hanger
Assist customer to FR cabin
During unpacking will have person A and B, what is the task for person A
Lay
Sorting
Tagging
Hang
When you do unpacking what concept you need A&B person
Ladies
Divided
Mens
Kids
How long does it takes to clear 1 long rail?
(a)
What is ABC structure. Choose the best answer
A for fast moving item, B for normal item, C for slow moving item
A for sales item, B for normal item, C for dead stock
A for fashion garment, B for basic garment, C for space thieves
A for basic garment, B for fashion garment, C for space thieves
What is the first step for best practice in fitting room
(a)
When u should give queue number 0?
Used for hang garment reservation inside FR
Given to a person in company without any garment
Given to cust who try accessories
Given to customer bring more than 7 pcs to keep aside garment that need to try
What is the tools that should have at Till point area
Reservation card
Daily rota
Pencil alarm
Repack kit
What is SWAT
(a)
Based on BP Sales Floor, what you should do on sales floor
Fill up empty display
Product care
Empty rail
Refill from stockroom
Each Till Point have hanger cart with plexi. What is the item/product you can put inside the plexi?
accessories hangers
security tag
size sticker
small accessories
When you do unpacking for KIDS concept. There is t-shirt without hanger, what you should do?
Take out from totes and straight put the hanger according to hanger guide , tag and hang at sorting rail.
lay the garment, tag, put the hanger according to the hanger guide and hang at the sorting rail
lay, tag, put the hanger according to hanger guide and past to B person to hang at sorting rail
put aside in totes, after finish all garment with hanger only start to unpack the garment
"5 basic demands"
Smile, name badge, Welcome to H&M, Eye contact, Goodbye.
Hello, Eye contact, Thank you, Lanyard, Run the garment.
Eye contact, Smile, name badge, Hello, Thank you.
Approach the customer, Greet, Name badge, Smile, Thank you.
Which is the correct hanger usage according to hanger guide ?
HA51 for small girl
HA02 for big girl
HA21 for baby boy
HA43 for big boy
Which is the correct sequence of BP cash desk ?
Greet, Scan, remove hanger, remove alarm, fold
Greet, remove hanger, scan, remove alarm, fold
Remove alarm, remove hanger, greet, scan, fold
Greet, remove hanger, remove alarm, scan, fold
Where can you park your short rail when clearing rail?
Parking rail area
In front of Lift
Customer walkway
Near/Beside you
When you do unpacking for Mens concept, how many pile(s) you should have on table at 251?
2 pile (1 pile for person A and 1 pile for person B)
3 pile ( 2 pile for Person A and 1 pile for Person B)
4 pile (2 pile for person A and 2 pile for person B)
2 pile ( only 1 person do unpacking)
H&M grey shopping bag can be used for?
customer reservation
refill accessories at floor
garment that customer want to purchase
garment that customer left at floorstand
which sentence below NOT our best practice at fitting room?
count garment that customer want to try
give the appropriate number tag
ask customer to take out hanger
assist customer to FR cabin
Due to current Covid-19 situation, we are allowed to do unpacking at FR, which is the updated Best Practise
no need to do sorting
1 person as A+B
No need to lay
No update, same as unpacking at 251
