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WorksheetsCompensation / Team Leader
Total questions: 10
Worksheet time: 50mins
Name
Class
Date
1.
Would you compensate a customer for loss of earnings?
a)
Yes
b)
No
2.
What payment method should you always offer a customer in the first instance?
a)
Payment Voucher
b)
BACS
c)
Cheque
3.
What amount is the most a Team Leader can authorise?
a)
£50
b)
£100
c)
£150
d)
£250
4.
We compensate for loss of time
a)
True
b)
False
5.
How much do we compensate for travel costs?
a)
10p Per Mile
b)
15p Per Mile
c)
25p Per Mile
d)
20p Per Mile
6.
On an escalation, do you always have to offer compensation?
a)
Yes
b)
No
7.
We offer compensation for refrigerated food
a)
True
b)
False
8.
How much can a Team Leader offer per failed delivery?
a)
£5
b)
£15
c)
£10
d)
£20
9.
What percentage can a Team Leader authorise on discount for exchange avoidance?
a)
5%
b)
10%
c)
20%
d)
15%
10.
Do we compensate for telephone calls?
a)
Yes
b)
No
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