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Test Your Knowledge - Email Groups

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

True or False: SPP Team will refax a script to SPP or MANF.

a)

True

b)

False

2.

PT is calling to schedule the delivery of their medication script in queue B. That team is in a meeting. What do you do?

a)

Transfer call to ADH Team

b)

Send Email to ADH Team & REV Team

c)

Send Email to ADH Team

d)

Call D&D

3.

PT calling in for Thalomid (order in A) - no one is available - what team needs to be emailed to call PT back?

a)

REV Team

b)

ADH Team

c)

D&D Team

d)

REMS Team

4.

True or False: PT needs a vacation supply of their medication - Email entire pharmacy with Info.

a)

True

b)

False

5.

True or False: Order needs to be Marked STAT due to PT needing medication ASAP- email entire Pharmacy

(Think what teams are involved)

a)

True

b)

False

6.

Initial REMS counseling calls need to go to the ______ Team

a)

D&D Team

b)

RPH Team

c)

Compliance Team

d)

Nurse Team

7.

A script needs to be manually pulled from ONCO - what email do you use to request this?

a)

PA Team

b)

REV Team

c)

SPP Team

d)

ERX Team

8.

Script is in Queue 7 (non-rems) - what team do you email to contact PT back?

a)

REV Team & RPH Team

b)

RPH Team & ADH Team

c)

REMS Team

d)

ADH Team & REV Team

9.

True or False: Pharmacy Help Desk email sent to team with the clinic attached and they are requested further details. You must answer the email reply ALL to provide an update to all parties.

a)

True

b)

False

10.

PT called requesting a print out of their yearly expenses (Invoice). What Team do you email?

a)

BV Team

b)

REV Team

c)

Compliance Team

d)

ADH Team