Aerial,

Underground

Buried (underground),

Complex/transitional.

all of the above

Fibre infrastructure-Reliability-Symmetrical Speed-Cost-Future Proofing

Connectivity-Symmetrical Speed-Cost-Future Proofing

Symmetrical Speed-Cost-Future Proofing

Cost-Future Proofing-Connectivity-Symmetrical Speed

Future-Proofing--Cost-Future Proofing

at the beginning of the call before making any account

at any moment

after the energetic greeting

at the beginning of the call before making any account changes or divulging any information about an account.

Data Signals transmit through cable, which is made up of incredibly thin strands.

TELUS' brand name for our TELUS Fibre Optic Infrastructure being built to homes and businesses across Alberta and B.C.

The new technology that will ensure bandwidth capacity for generations

Fiber-optic communication is a method of carrying information between two places using entirely optical (light-based) technology.

Go/FIFAWorkflows – Landing Page for everything PureFIbre related

Outcome for PureFibre – Case management tool

Remedy – Logging and dispatching all technical troubles, outages, and FIFA system defects

NetCracker – Backend system/tool

All of the above

Helpdesk ORT BOSR

BOSR, HELP DESK, DISPATCH

REMEDY, BOSR, HELP DESK

EMT/BOSR/PF FACILITIES

The Same as copper lines

Gigabit Partial Optic Network

Fibre Optic lines used to deliver services to a location otherwise known as Gigabit Passive Optical Network

None of the above

Fibre Maps and DT1

Fibre Maps and Casa

CSR and DT1

Outcome / Casa and CSR

2131A

2130A

2031A

2031B

Get the customer's information

Make sure the customer is working on the computer

Make sure the customer is using a cellphone tablet or Computer

Select the correct Province

netcracker, remedy, dt1

dt1, fibre maps, casa, telus.com

telus.com, fibre maps, casa

telus.com, dt1, casa

Remedy/CSR

netcracker/CSR

Bosr/CSr

Desktop One – CSR

1. Just because

2. To ensure no impact to the customer’s Credit Score

3. to not create a shell account,

4. to not create a Matched account for the customer resulting in a Restricted Account.

answers 2 3 4 are correct

Energetic greeting, active listening, paraphrase

I don't remember

Search for the customer- After choosing the address, click the “Services” button- This will open the product page in CSR Desktop

Search for the address, create the account/copy the cid/ select the services button

Select-Customize-Order equipment-Book appointments-Review Order-

Select-Customize-Order equipment-Book appointments-Review -Check Out

Select-CustomizeOrder equipment-Book appointments-Review Order-Check Out

Select-Customize-Book appointments-Review Order-Check Out

I still do not remember

No shipping fee or installation fee for Internet and/or Optik TV Self-install provides

No commitment is required to get a free install

Perfect for customers who want to avoid having anyone go inside their home

Self-install timelines are faster than waiting for a technician visit

Reduces both customer and technician exposure to COVID-19

#DIYALLGOOD

#DIYSELFINSTALL

#DIY#SELFcompleted

#DIYinstallcompleted

Standalone Optik TV

Home phone installations

Copper services

All of the above