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Worksheets

TAKING SIMPLE PHONE MESSAGE

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”


Caller: “Room 1023, please.”


Receptionist: “I’m sorry, there is no answer ….......”

a)

May I take a message?

b)

Can I leave a message?

c)

I’ll put you through

d)

How do you spell it?

2.

Aris: “Hello, It’s Aris. Can I help you?”


Bams: “Can I talk to Mr. Tomy?”


Aris: “Sure,.................”

a)

Any message?

b)

Call him later

c)

Just a moment, please

d)

He is in a meeting now

3.

Mr. Roy : “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”


Receptionist: “….... He isn’t available right now.”

a)

You've got a message

b)

He isn't here

c)

I’m sorry

d)

Speaking

4.

Caller: “Hello ....…”


Receiver: “Yes, speaking.”


Caller: “I need some information about the product you launched yesterday.”

a)

Could you tell me about your product, please?

b)

Could you put me through to Doni?

c)

Could I speak to Mr. Iwan, please?

d)

Who's speaking?

5.

Andy : “I need to book a room for this weekend. May I know the rate?”


Banu: “ ........… and which room would you like to have, single double?”


Andy: “Sure. My name is “Andy Thomas and I’d like single room, please.”

a)

Will you put me through Mr. White?

b)

Can I talk to the manager?

c)

May I leave the message?

d)

May I know who’s speaking?

6.

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alright. Thank you”

a)

Could you speak to Mr. Aziz, please?

b)

Can I take a message from you?

c)

Could I speak to Mr. Aziz, please?

d)

Would you like to call him again?

7.

Receptionist: “Good Morning, Le Tour Hotel, May I help you?”


Sofi: “I want to call Mr. Brian at Room 24”


Receptionist : “Sorry, the line is busy”


Sofi: ......

a)

Could I leave a message for him?

b)

Could you call back later?

c)

Just a moment, please.

d)

May I take a message?

8.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

a)

Can I talk to Susan Olivia?

b)

Shall I call you with your last name?

c)

May I know who’s calling, please?

d)

What’s your name?

9.

Argo: “Good morning. This is Argo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

a)

It’s all right

b)

Hold the line, please

c)

Wait an hour please

d)

Sorry to keep you waiting

10.

The statement below is appropriate for ending the phone conversation is...

a)

Alright, I'll tell him

b)

Don't forget to tell him

c)

See you tomorrow afternoon then

d)

Sorry, I'll call her first