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WorksheetsSUB-COOR PROGRAM
Total questions: 10
Worksheet time: 3mins
When you call, you need to state your name and….
The name of your company
Hello!
No other information needs to be stated.
What is important about your voice?
The volume
The Speed
The tone
All of the above
What item (s) below are considered OK during calls?
Chewing gum
Music on the background
You shouldn’t have any distraction.
You are on a call and your colleague wants to have a conversation with you. What do you do?
Put your customer on hold.
Tell your colleague to wait.
Hang up and entertain your colleague’s concern.
Your customers sounds concerned and says, “Bakit may account ako sa inyo? Hindi naman ako nag-register ah.” What is the best response to this statement?
Sorry po na hindi nyo alam ang tungkol sa sub-coordinator account nyo. Huwag po kayong mag-alala, pwede nating tingnan ang mga posibleng dahilan paano po nagyari ito.
Sigurado po ba kayo na hindi kayo nag-apply bilang sub-coordinator?
Ganun po ba? Sige po, tatawag po ako sa inyo ulit tungkol dito.
Which message do we need to convey to our customers?
We are here to do straight business with you.
We are in control.
We are willing to hear your concerns and we are ready to help you.
When talking to our customers, we must always stick to the script provided as to avoid errors.
TRUE
FALSE
Which word best describes you?
Awesome
Beautiful
Truly amazing
Active listening means...
Not being sarcastic and demanding.
Carefully listening to a person then summarizing what you have understood in order to clarify points
Focusing on resolving the issue immediately.
Which among the following is not an objective of the Sub-coordinator Program?
Increase commission
Increase number of sub-coordinators
Increase MTD
