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Business studies

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

What is the name of this place?

a)

The Vatican

b)

The Eiffel Tower

c)

The Tower of Paris

d)

The Grand Tower

2.

Where is this Changi airport?

a)

China

b)

Taiwan

c)

Hong Kong

d)

Singapore

3.

Where is Taj Mahal?

a)

Indonesia

b)

Indiana

c)

India

d)

Indochina

4.

What is a passport/visa?

a)

Travel documents required for international travel.

b)

A credit card.

c)

Travel documents required for domestic travel.

d)

A pass to get on a boat.

5.

What is tourism?

a)

Act of traveling and visiting a new area.

b)

Act of visiting your own city.

c)

Act of traveling to school and back.

d)

Act of taking a tour around down town.

6.

Select the correct career pathways for the following career: Chef

a)

Lodging

b)

Recreation, amusements & attractions

c)

Restaurant and food/beverage services

d)

Travel and tourism

7.

In which of the following areas of a hotel are guests registered, assigned rooms and checked out?

a)

Concierge

b)

Front Office

c)

Room service

d)

Reservations

8.

) In the travel and tourism industry, customer’s perceptions of value and worth are often associated with ......

a)

Price

b)

Profit

c)

Place

d)

Promotion

9.

Which of the following is NOT a service in the hospitality industry?

a)

Hotels

b)

Flights

c)

Restaurants

d)

Garment

10.

Meeting the needs of guests with kindness and goodwill.

a)

hospitality

b)

host

c)

recreation

d)

franchise

11.

Businesses that physically move travelers from one place to another.

a)

travel package

b)

travel industry

c)

lodging

d)

tourism

12.

A name, logo, tagline, or any combination of these that distinguishes a product from its competitors.

a)

brand

b)

host

13.

Which of the following words means the same as lodging and may be used to mean a place to sleep?

a)

Accommodation

b)

Bed-and-breakfast

c)

Campground

d)

Lodging industry

14.

The sale of goods or services directly to the final consumer.

a)

Retail

b)

Clearance

c)

Fire Sale

d)

Partnership

15.

store offering overproduced or irregular stock at discounted prices

a)

factory outlet store

b)

convenience store

c)

factory outlet

d)

boutique

16.

small store offering limited products, quick service and extended hours in a convenient location

a)

factory outlet store

b)

convenience store

c)

factory outlet

d)

boutique

17.

large store offering a range of food, beverage and household products

a)

supermarket

b)

multi-channel retailer

c)

showrooming

d)

product mix

18.
A retailer who sells something that is intangible or does not last very long.
a)
General Merchandise Retailers
b)
Store Based Retailer
c)
Service Retailer
d)
Off-Price Retailer
19.
True or False? A hypermarket sells a wider variety of goods compared to a supermarket.
a)
True
b)
False
20.
True or False? E-Retailing is becoming more popular because more people have access to high speed internet.
a)
True
b)
False
21.
An example of non-store retailing.
a)
Speciality store
b)
Department store
c)
Door-to-door
d)
Convenience store
22.

True or False?

Marketing includes advertising, selling, and delivering products to consumers.

a)

True

b)

False

23.

Marketing that utilizes Internet and online based technologies is known as ...

a)

Relationship Marketing

b)

Traditional Marketing

c)

Digital Marketing

d)

Cause Marketing

24.

Asking survey questions aimed capturing needs, values, attitudes, behaviors and demographics.

a)

ADVERTISING TESTING

b)

BRAND AWARENESS AND REACH

c)

MARKET SEGMENTATION

d)

PRODUCT TESTING

25.

Based in the customer's perception alone.

a)

Brand Identity

b)

Brand Image

c)

Brand Recall

d)

Brand Recognition