WorksheetsTwo truths and one lair
Total questions: 12
Worksheet time: 9mins
When asking for address, what do you consider as a landmark?
Police Station
Ambulance
Hospital
What is the call center's knowledge base?
Guru
Portal
Hope training guide
When you just had a great call and you would like to submit to QA, what is that process called?
Wow Conversation
Great conversation
Conversation of the week
If you can't find the work seekers school, you would then need to?
Type it down on the free text box
Check the spelling on google
insert the closest land mark
When a work seeker does not remember their phone numbers, one can not confirm their?
Last 3 numbers of the contact number
First 3 numbers of the contact number
The whole contact number
When advising or helping the work seeker with work or study tools, what term do we use for that
Advice
Winks
Gives
How does one apply on our platforms?
Apply on SA YOUTH.MOBI
Go to the Harambee office and apply there
Apply on harambee.datafree.co
Which Wrap up code can one choose if a work seeker says they are not interested because they are working or studying?
Do not Contact
Not interested-Studying
Not interested-working
Do we have an age limit to be registered on our mobi site?
No age limit
Yes no minor can register
Yes from 18 upwards
What do we consider as basic needs according to Harambee?
Food
Water and Electricity
Data and Petrol
Where on Genii does QA mark down an advisor for saying harsh words?
Unprofessional/Impolite
Rude/Condescending/Argumentative
Interrupted Customer
What makes a Criteria not met?
Skipping of questions
Incorrect capturing
Incomplete call
