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WorksheetsCommunication
Total questions: 10
Worksheet time: 3mins
How will you greet the guest when you answer the phone?
"Eh, hello"
"Who is this?"
"Can I help you?"
"Good morning/afternoon/evening."
Which of these should NOT be avoided for effective communication?
Noise.
Problems.
Extract main idea.
Wrong assumptions.
The _______ is responsible for extracting meaning from the message.
Decoder
Encoder
Channel
Medium
What is communication without words?
Telepathy.
Sign language.
Non-verbal communication.
Keeping quiet.
What is body language?
Speak from your point of view.
Postures, gestures, an facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Good listening skills include:
a message, a sender, and a receiver.
showing interest, hearing the message and not interrupting.
Labeling and talking slowly.
Written communication and a receiver.
What emotion are the eyes showing?
Sad.
Angry.
Arrogant.
Terrified.
When the person receiving a message interprets it the same way the sender meant it, it is
Good communication.
Effective communication.
Confusing communication.
Specific communication.
What is one way to avoid a misunderstanding?
Ask questions.
Be specific.
Clear you mind.
All the above.
Which of the following is NOT a barrier for effective communication?
Past experiences.
Having good internet signal.
Language.
Culture background
